Field Support Engineer - Penang (On-site & Training)

CCTECH International Sales & Services Sdn Bhd; Penang; On-site; MYR 40,000 - 65,000; Full time

Benefits offered by this job

Group PA

Group H & S

Job summary

CCTECH International Sales & Services Sdn Bhd in Penang is seeking a Customer Support Engineer to install, commission, and support machines and kits at end-user sites. You will conduct training, provide on-site and off-site support, and coordinate feedback to HQ via JIRA for continuous improvement.

Candidates should have a degree or diploma with 2–4 years of related experience, be fluent in Mandarin, English and Malay, and be willing to travel for local and overseas support.

Qualifications

• Minimum degree or diploma; 2–4 years related experience.
• Proficient in Mandarin, English and Malay; strong written and spoken communication.
• Strong analysis and troubleshooting skills; able to work independently.
• Willing to work overtime and travel for local/overseas support.
• Based in Penang.

Responsibilities

• Install and commission new machines and kits at end-user facilities.
• Carry out machine and kit buy-off per end-user requirements.
• Conduct machine operation and maintenance training for end users.
• Provide on-site and off-site technical support to end users.
• Feedback machine and kit issues and user input to HQ via JIRA for continuous improvement.
• Update machine and kit status to HQ via JIRA for progress tracking and KPIs.
• Priority experience with Tester Equipment, Turret Equipment, and pick-and-place tasks.

Skills

Mandarin proficiency

English

Malay proficiency

Troubleshooting

Independent worker

Education

Degree/Diploma

Tools

JIRA

Job description

CCTECH International Sales & Services Sdn Bhd in Penang is seeking a Customer Support Engineer to install, commission, and support machines and kits at end-user sites. You will conduct training, provide on-site and off-site support, and coordinate feedback to HQ via JIRA for continuous improvement.

Candidates should have a degree or diploma with 2–4 years of related experience, be fluent in Mandarin, English and Malay, and be willing to travel for local and overseas support.