Technical Customer Service Coordinator

Sysmex (Malaysia) Sdn Bhd; Shah Alam; On-site; MYR 50,000 - 84,000; Full time

Benefits offered by this job

Industry Leader

Thriving Growth

Exceptional Benefits

Invested in You

Engaged Community

Job summary

Sysmex Malaysia Sdn Bhd in Shah Alam is seeking a Technical Customer Service Coordinator to support end-to-end order processing, spare parts coordination, quotations, billing, inventory and delivery.

The role requires a diploma/degree, at least 3 years in order processing or customer service in regulated industries, and strong communication, planning and problem-solving abilities. Familiarity with SAP or MS Dynamics 365 is preferred.

Qualifications

• Diploma or Degree in any discipline, preferably in Business Administration or related fields.
• At least 3 years in order processing, customer service or supply chain roles in regulated industries.
• Excellent communication and customer service skills with stakeholders.
• Strong planning, organizational and problem-solving abilities with attention to detail.
• Proficient in Microsoft Office; SAP and MS Dynamics 365 experience preferred.

Responsibilities

• Manage end-to-end spare parts order processing from receipt to delivery.
• Prepare service quotations and commercial documents accurately and timely.
• Coordinate spare parts fulfilment with regional offices and couriers.
• Monitor orders, shipments and outstanding purchase orders; update status.
• Handle customer queries regarding status, billing and accounts.
• Maintain CRM and system records; ensure accurate master data.
• Follow up on customer complaints and CAPA within timelines.
• Ensure compliance with ISO 9001, GDPMD and company policies.
• Document orders, quotations, invoices and shipping documents for audits.

Skills

Communication

Customer service

Planning & organizing

Problem solving

Attention to detail

Microsoft Office

SAP

Microsoft Dynamics 365

Education

Diploma or Degree in any discipline

Tools

SAP

Microsoft Dynamics 365

Microsoft Office

Job description

Incorporate in 1998, Sysmex Malaysia is a subsidiary of Sysmex Asia Pacific Pte Ltd.

In Asia Pacific, Sysmex is a market leader in the delivery and implementation of clinical IVD and health IT products and services for clinical laboratories, hospitals and healthcare organisations. Its products and solutions continuously help improve patient clinical services and efficiency advances resulting in cost savings, which in turn translate to the delivery of better patient care.

Globally, Sysmex delivers total solutions in the field of clinical laboratory testing, including haematology, haemostasis, urinalysis, clinical chemistry, immunoassay system, flow cytometry, life science. Supplying products and services to customers in more than 190 countries, Sysmex is one of the market leaders in haematology and coagulation instrumentation worldwide. Sysmex continues to innovate in diagnostics, and to collaboratively create unique values in the areas of personalized medicine and novel treatments, under its long-term vision of "Together for a better healthcare journey." Through its unique technology, solutions, and co-creation with various partners, Sysmex delivers new value and addresses the universal desire of people to live longer and healthier lives.

Work Location:
Sysmex Malaysia Office at Glenmarie, Shah Alam

We are looking for a Technical Customer Service Coordinator to support the end-to-end coordination of customer orders, technical spare parts, quotations, billing, inventory, and delivery activities.

Key Responsibilities

• Manage end-to-end spare parts order processing, from receipt of customer orders and purchase orders (POs) through order fulfilment and final delivery.
• Prepare service quotations and commercial documents accurately and within the required timeline, including quotations, invoices, delivery orders, and shipping documentation.
• Coordinate spare parts fulfilment and delivery with regional offices, internal teams, transporters, and courier companies to ensure timely delivery to customers.
• Monitor and follow up on orders, shipments, and outstanding Purchase Orders, ensuring accurate order status and timely fulfilment in accordance with agreed schedules.
• Handle customer and internal queries relating to order status, delivery issues, customer accounts, billing, and other order-related matters, providing prompt and effective solutions.
• Manage technical spare parts inventory, including stock monitoring, quarterly trunk stock checks with service engineers, annual stock takes, and reconciliation of inventory variances.
• Maintain accurate CRM and system records for spare parts and equipment master data, order status, customer information, and related service activities, including timely submission of required reports.
• Coordinate and follow up on customer complaints and CAPA, ensuring issues are effectively resolved and closed within the required timelines, including providing prompt support during urgent or emergency situations.
• Ensure all activities comply with company policies and applicable quality procedures, including ISO 9001 and GDPMD requirements.
• Maintain proper documentation and records for orders, quotations, invoices, delivery and shipping documents, inventory transactions, and other relevant activities to support audit requirements and operational efficiency.

Requirements & Qualifications

• Diploma or Degree in any discipline, preferably in Business Administration, Supply Chain, Logistics, Customer Service, or a related field.
• Minimum 3 years of relevant working experience in order processing, customer service, supply chain, logistics, spare parts coordination, or a similar role in the medical device, IVD, healthcare, or other regulated industries will be an added advantage.
• Good communication and customer service skills, with the ability to build and maintain positive relationships with customers and internal stakeholders.
• Good in planning, organizational, coordination, and problem-solving skills, with gattention to detail and the ability to manage multiple priorities independently.
• Proficient in Microsoft Office applications. Experience using SAP and Microsoft Dynamic 365 systems is preferred.

We offer

• Industry Leader: Be part of a pioneering company recognized globally in invitro diagnostics.
• Thriving Growth: Contribute to a multinational organization with a strong record of sustainable financial performance.
• Exceptional Benefits: Enjoy a comprehensive benefits package, plus exciting perks like sponsor fit and fun activities.
• Invested in You: Customize development programs, mentorship opportunities and career advancement pathways.
• Engaged Community: Activities designed to foster a vibrant, inclusive and collaborative workplace culture, and have a positive impact on the environment, society and community.

At Sysmex Malaysia we values diversity and inclusivity, and we welcome individual with relevant experience to apply and join our dynamic team.

"Together For A Better Healthcare Journey".

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 51-100 employees

Incorporate in 1998, Sysmex Malaysia is a subsidiary of Sysmex Asia Pacific Pte Ltd.

In Asia Pacific, Sysmex is a market leader in the delivery and implementation of clinical IVD and health IT products and services for clinical laboratories, hospitals and healthcare organisations. Its products and solutions continuously help improve patient clinical services and efficiency advances resulting in cost savings, which in turn translate to the delivery of better patient care.

Globally, Sysmex delivers total solutions in the field of clinical laboratory testing, including haematology, haemostasis, urinalysis, clinical chemistry, immunoassay system, flow cytometry, and life science.

Perks and benefits Medical Benefits Group Personal Accident and Hospitalization Education Support Employee Wellness Program Others: Optical and Health Check-Up

What can I earn as a Customer Service Coordinator