Field Service Engineer (Biomedical)

Ultimed Scientific Sdn Bhd; Kajang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Ultimed Scientific Sdn Bhd is seeking a Field Service Engineer to perform QC inspections, install and commission equipment at customer sites, and train users on operation and maintenance.

The role requires 1–3 years of relevant experience, strong communication and leadership skills, and the ability to travel extensively within the region. Biomedical/Healthcare equipment knowledge is a plus.

Qualifications

• Degree in Biomedical Engineering, Electrical, Electronics or Mechatronics.
• 1–3 years of experience in a similar role is preferable.
• Able to understand and implement electronics/electrical/mechanical schematics.
• Experience in Biomedical/Healthcare industry; knowledge of lab/industrial equipment functionality.
• Willing to travel extensively within the region.

Responsibilities

• Perform QC inspections on equipment for damages or issues.
• Installations or commissions on equipment at customers’ site.
• Train customers on operation and maintenance of the equipment.
• Troubleshoot problems, perform repairs and testing within management timeframes.
• Prepare timely external and internal professional reports for management and customers.
• Update Service CRM database according to management timeframe.
• Report current issues or feedback from customers to management.
• Discuss and participate with team on service delivery improvements.
• Continuously increase product knowledge and repair turnaround time.

Skills

Communications skills

Interpersonal skills

Leadership skills

Team player

Self-motivated

Education

Biomedical/Electrical/Electronics/Mechatronics degree

Job description

Perform QC inspections on equipment for any physical damages or technical issues

Perform installations or commissions on the equipment at customers’ site

Training customers on the operation and user-level maintenance of the equipment

Troubleshoot problems, take corrective actions and complete repairs including testing of the systems according to time frame set by the management

Prepare timely and accurate external and internal professional reports for the management and customers

Ensure no back-log of service repairs/ faulty units returned by customers

Update company’s Service CRM database according to time frame set by the management.

Report on current issues or feedbacks received from customer to management

Discuss and participate with team members on service delivery improvements

Continuously increase product knowledge and improve repair turnaround time

To be successful in this role, you would require:

Degree in Biomedical Engineering/ Electrical / Electronics / Mechatronics Engineering or relevant engineering discipline.

1 - 3 year(s) of MIN. experience in a similar role is preferable

Is result oriented, a team player, self-motivated and willing to learn and adapt.

Able to understand and implement electronics / electrical / mechanical schematics.

Experience in Biomedical / Healthcare industry, knowledge of laboratory / industrial equipment functionality and some fundamental industry processes will be an added advantage

Possess own transport and willing to travel extensively within the region

Able to work independently under pressure with minimum supervision

Possess strong analytical mind and desire for success

Strong communications skills, good interpersonal skills and leadership skills are essential qualities

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Science & Research 11-50 employees

ULTIMED are one of the most respected brands remarkable solution provider in the biomedical and life sciences industry in Malaysia. We provides excellent customer service, innovative scientific equipment, and a comprehensive portfolio offering a wide selection of quality laboratory products listings.

Since started in 2013, our journey began to drive our passion to make a difference to all our customers across hospitals and academics. Till todays, our team are representing some of the world's most well-known brands in the biomedical category through admired by the industry for our expertise, speed, commitment, and market knowledge.

ULTIMED are one of the most respected brands remarkable solution provider in the biomedical and life sciences industry in Malaysia. We provides excellent customer service, innovative scientific equipment, and a comprehensive portfolio offering a wide selection of quality laboratory products listings.

Since started in 2013, our journey began to drive our passion to make a difference to all our customers across hospitals and academics. Till todays, our team are representing some of the world's most well-known brands in the biomedical category through admired by the industry for our expertise, speed, commitment, and market knowledge.

What can I earn as a Field Service Engineer