Field Service Technician

Safeguards Secure Solution Sdn Bhd; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Safeguards Corporation Sdn Bhd is seeking a field service engineer to perform corrective and preventive maintenance on customer machines, install and commission equipment on-site, and provide timely reports after service calls. The role requires strong teamwork, analytical skills, and excellent written and spoken English.

You will handle basic network troubleshooting, support on-site or remotely, and escalate complex issues to the Command Center.

Qualifications

• Bachelor in Electronics, Mechatronics, Computer Engineering or IT or related field
• 2–10 years of experience in IT, mechatronics or self-service banking terminals maintenance
• Able to work in a team and communicate clearly in English
• Wamiliar with basic network troubleshooting and software reloads

Responsibilities

• Perform corrective maintenance on customers' machines and preventive maintenance as scheduled
• Service and recondition faulty equipment after repair; install and commission machines at customer sites
• Provide timely reports to customers after service calls and track unresolved calls to completion
• Minimize machine downtime; escalate unresolved calls to Command Center when needed
• Maintain good relationships with customers, peers, and staff; support fellow engineers as required
• Handle call desk updates and ensure spare parts return within specified timeframes
• Provide technical support on-site or via online tools; assist with company initiatives as required

Skills

Teamwork

Analytical skills

Attention to detail

English proficiency

Customer service

Written communication

Independent work

Education

Bachelor in Electronics/Mechatronics/Computer Engineering/Information Technology

Tools

Networking basics

IT support tools

Job description

• Perform corrective maintenance on machines belonging to customers; Perform preventive maintenance on schedule.
• Perform service and recondition faulty equipment after repair; Perform pre-installation test, installation and commissioning of machines at customers’ sites.
• Provide timely and proper reports to customers after completion of a service call; Execute tasks assigned within response time; Check, track and monitor unclosed calls till completion.
• Ensure machine downtime is kept to minimum; Escalate unresolved service calls timely to Command Center for guidance, assistance, and help to solve the service calls.
• Provide professional and excellent service to customers and at times to other fellow engineers when required; Maintain cordial relationships with customers, peers and fellow staff.
• Facilitate Call Desk with a complete update after completing a service call in a timely manner; Ensure spare parts requested are returned promptly within the specified timeframe given.
• Perform basic network troubleshooting, software/application reload.
• Provide technical support at site or via online communication tools.
• Support initiatives/projects from the customers and company’s Management whenever required.

Working Relationships

Internal: Call Center, SBM Repair Centre, SBM Spare-part Store, BDU, and Field Operations

External: Clients (Retailers and Bankers), Vendors, Suppliers, Riggers

Formal Education

Possess at least a Bachelor in Electronics Engineering / Mechatronics Engineering / Computer Engineering / Information Technology or in any field related to the above role.

At least 2 to 10 year(s) of working experience in the technical fields (IT, mechatronics or self-service banking terminals maintenance).

Personal Qualities

• Able to work in a team environment.
• Able to present solution in written and oral reports.
• Possess analytic skills and good attention to details.
• Ability to work efficiently with minimal supervision.
• Possess an excellent spoken and written English with high initiatives and positive attitude.
• Pleasant attitude and personality and able to work independently with minimum supervision.

Safeguards Corporation Sdn Bhd, is an investment holding company and operates in various industries such as security solutions, education, logistics, FMCG, records archiving, oil & gas, information technology and fleet maintenance In Malaysia and overseas.

Recognising that market leadership is not a legacy but a state of development in continuous, Safeguards strikes to reinvent itself as a strategic goal in constantly setting higher benchmark for itself and the industry.

Safeguards is a privately held company and employs over 4,000 personnel in 7 countries across Asia.

A Parent Company for:

Safeguards G4S Sdn Bhd

Safeguards Oceanic Holdings Sdn Bhd and subsidiaries

Safeguards Records Management Sdn Bhd

Saito College Sdn Bhd

Safworks Sdn Bhd

MPA International (Cambodia)

SG Safeguards Service Co. Ltd (Vietnam)

Lanka Safeguard Pvt Ltd (Sri Lanka)

An associate Company with:

REX Industry Berhad and subsidiaries

MPA Info Solutions Sdn Bhd (Group HR Shared Services)