Field Service Orchestrator

Jungheinrich Malaysia; Shah Alam; Presencial; MYR 36 000 - 60 000; Tempo integral

Resumo da oferta

Jungheinrich Malaysia is seeking a proactive Service Coordinator to dispatch service engineers and plan capacities, ensuring customer breakdown repairs and service requests are completed promptly and cost-effectively. This role will be the first point of contact for customers and will manage technician scheduling, appointments, and related quotations.

You will coordinate with service managers and field staff, provide timely updates to customers, and handle spare parts orders linked to service

Responsabilidades

• Answering customer calls for service requests.
• Create service notifications and manage assigned field service technicians.
• Plan daily deployment of service technicians.
• Book appointments and schedule maintenance/repairs by priority.
• Maintain overview of technicians' locations and job status.
• Update customers on job progress.
• Prepare quotations linked to service reports.
• Prepare spare parts orders linked to service reports.
• Prepare standard quotations.
• Assist with other office related duties.
• Coordinate work passes for technicians to enter job sites.

Conhecimentos

Customer service

Scheduling

Dispatching

Planning

Descrição da oferta de emprego

Jungheinrich Malaysia is seeking a proactive Service Coordinator to dispatch service engineers and plan capacities, ensuring customer breakdown repairs and service requests are completed promptly and cost-effectively. This role will be the first point of contact for customers and will manage technician scheduling, appointments, and related quotations.

You will coordinate with service managers and field staff, provide timely updates to customers, and handle spare parts orders linked to service