Field Service & Customer Success Engineer — Travel‑Ready

IDEMIA; Kuala Lumpur; On-site; MYR 50,000 - 84,000; Full time

Job summary

Jora Malaysia in Kuala Lumpur is seeking a Customer Success / Field Service Engineer 1 to support customers with mixed IT infrastructures, ensure system availability, and resolve incidents across software, hardware, and networks.

Candidates should hold a Diploma or Bachelor in CS/IT/Engineering, have 2–3 years in technical support or field service, strong analytical skills, and be willing to travel to customer sites as needed.

Qualifications

• Diploma or bachelor degree in computer science, IT, engineering, or related field.
• 2–3 years in Technical Support, Customer Support, Service Desk, Field Service, or L1/L2 roles.
• Experience handling incidents, service requests, and tickets per SLA.
• Strong analytical, troubleshooting, and problem‑solving abilities; good communication.

Skills

Linux

Windows 11/Server

Troubleshooting

SQL basics

Networking basics

Communication

Education

Diploma or Bachelor in CS/IT/Engineering

Tools

VMware

Hyper‑V

FortiGate

Cisco devices

Job description

Jora Malaysia in Kuala Lumpur is seeking a Customer Success / Field Service Engineer 1 to support customers with mixed IT infrastructures, ensure system availability, and resolve incidents across software, hardware, and networks.

Candidates should hold a Diploma or Bachelor in CS/IT/Engineering, have 2–3 years in technical support or field service, strong analytical skills, and be willing to travel to customer sites as needed.