Field Service Coordinator — Global Impact, 5-Month Contract

Alfa Laval; Shah Alam; On-site; MYR 45,000 - 78,000; Full time

Job summary

Alfa Laval Malaysia is seeking a Service Coordinator on a 5-month maternity cover contract to support the smooth delivery of field service activities by coordinating customer orders, service engineer schedules and related administrative processes.

You will work closely with Service Engineers, Team Managers, Service Sales, and customers to ensure service activities are well planned, prioritised, and executed in a timely manner.

Qualifications

• Diploma or equivalent qualification in Business Administration, Engineering, or a related discipline.
• Previous experience in service coordination, administration, order management, scheduling, or a similar role is an advantage.
• Good command of English, both written and spoken.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• Strong organisational and time-management skills, with the ability to manage multiple priorities.
• Good communication and coordination skills, with the ability to work effectively with different stakeholders.
• Detail-oriented, proactive, and comfortable working in a fast-paced environment.
• Able to work independently while collaborating closely with a wider team.

Responsibilities

• Place and process customer purchase orders in the relevant systems, ensuring accurate and timely order administration.
• Plan and manage the daily work schedules of Service Engineers, ensuring resources are effectively allocated.
• Monitor service reports and coordinate engineers' follow-up actions and leads to ensure timely closure.
• Prioritise and coordinate service jobs in close collaboration with Team Managers to ensure work is executed according to business and customer requirements.
• Support the preparation and processing of complex or non-standard quotations for Field Service activities, contributing to service and divisional targets.
• Monitor and maintain the service order backlog, ensuring timely follow-up and resolution of outstanding items.
• Follow up on credit queries and coordinate with relevant stakeholders to ensure timely resolution.
• Administer Performance Agreements in close collaboration with the Service Sales team.
• Monitor and maintain records related to special tools, certifications, vaccinations, and other requirements necessary for Service Engineers to perform their work.
• Provide general coordination and administrative support to ensure smooth day-to-day service operations.

Skills

English proficiency

Organisational & time-management

Communication & coordination

Detail-oriented

Independent working with team

Education

Diploma or equivalent in Business Admin / Engineering

Tools

Excel

Outlook

Job description

Alfa Laval Malaysia is seeking a Service Coordinator on a 5-month maternity cover contract to support the smooth delivery of field service activities by coordinating customer orders, service engineer schedules and related administrative processes.

You will work closely with Service Engineers, Team Managers, Service Sales, and customers to ensure service activities are well planned, prioritised, and executed in a timely manner.