Field Service Engineer - Mech

Sidel; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Sidel is seeking an experienced Engineer in Kuala Lumpur to join our field service team. You will test and evaluate equipment performance at customer plants, handle non-conformities, and prepare technical reports while ensuring customer satisfaction.

The role requires 3 years of field activity experience in the beverage industry, a solid technical background in Mechanical/Automation/Electrical/Process, and the ability to travel up to 90% internationally; aseptic knowledge and Sidel portfolio

Qualifications

• 3 years experience in field activities.
• Experience in the beverage industry.
• Technical background in Mechanical, Automation, Electrical or Process.
• Knowledge of Sidel Portfolio is a plus.
• Aseptic knowledge is a plus.
• Willingness to travel up to 90% internationally.

Responsibilities

• Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications
• Properly handle, check and transfer equipment non-conformities
• Prepare Job Progress Chart and technical reports in reference to carried-out activities
• Ensure ultimate internal and external customer satisfaction
• Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules
• Report after sales opportunities detected on Customer site
• Coach junior colleagues on the on-site behaviour, technical activities, troubleshooting and reporting deliverables
• Report to the ISM for team site activities for Global product support FSEs Level 2 & 3
• Support Global Product Training in the creation, update and revision of technical questionnaires related to FSE
• Qualification Program
• Act as "Assessor" of the FSE/s subject to qualification program during the practical assessment module, mainly at the customer site, releasing the relevant evaluation report on time/in full.

Skills

Field experience

Beverage industry

Mechanical background

Automation knowledge

Electrical knowledge

Process engineering

Sidel portfolio knowledge

Aseptic knowledge

Travel up to 90%

Job description

Contract Type

Permanent

Country

Location

Kuala Lumpur

Your opportunity

Sidel is looking for an experienced Engineer. A career at Sidel opens the door to a global business environment full of opportunities for unrivalled growth where you can make a real difference. We believe in making Sidel a great place to work by empowering people and giving them the responsibility and the ownership to do amazing things.

Your Mission

• Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications
• Properly handle, check and transfer equipment non-conformities
• Prepare Job Progress Chart and technical reports in reference to carried-out activities
• Ensure ultimate internal and external customer satisfaction
• Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules
• Report after sales opportunities detected on Customer site
• Coach junior colleagues on the on-site behaviour, technical activities, troubleshooting and reporting deliverables
• Report to the ISM for team site activities for Global product support FSEs Level 2 & 3
• Support Global Product Training in the creation, update and revision of technical questionnaires related to FSE
• Qualification Program
• Act as "Assessor" of the FSE/s subject to qualification program during the practical assessment module, mainly at the customer site, releasing the relevant evaluation report on time/in full.

Your Profile

• 3 years experience in field activities
• Experience in the beverage industry
• Consolidated technical background such as Mechanical, Automation, Electrical or Process
• Knowledge of Sidel Portfolio is a plus
• Aseptic knowledge is a plus
• Able to travel (up to 90% in international environment)