Field Service Engineer – Instrumentation & On-site Support

QES GROUP OF COMPANIES; Johor Bahru; On-site; MYR 48,000 - 64,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Parking

Annual Medical Check-up

Subsidy

Long Service Award

Job summary

QES Group of Companies seeks a Service Engineer to install, commission and support customers across Malaysia. You will perform site setup, qualification, and performance verification, then diagnose, repair and train customers on operation and maintenance of equipment.

Willingness to travel domestically or overseas is required. The ideal candidate holds a related engineering degree and at least 1 year of service experience, with strong communication, problem-solving and customer-oriented mindset.

Qualifications

• Bachelor's degree in Mechanical / Physics / Electrical and Electronic/ Chemistry/ Chemical Engineering or equivalent.
• Minimum one (1) year experience in service.
• Self-motivated, resourceful, able to adapt to changing circumstances and able to work independently.
• Attention to details, possess problem resolution and creative thinking capabilities.
• Pleasant personality with customer-oriented mindset and good working attitude.

Responsibilities

• Perform instrument installation, setup and commissioning at customer sites.
• Conduct operational qualification and performance verification.
• Provide after sales technical support to customers including diagnose and repair.
• Provide training and demonstration to customers on the operation and maintenance of the equipment.
• Respond to customer requests and take corrective actions within target timeline.
• Liaise closely with customers, suppliers and teammates.
• Maintain daily communication with customers and ensure resolution and proper follow-ups.
• Prepare service reports, quotations and costing.

Skills

Customer focus

Communication skills

Analytical thinking

Problem solving

Attention to detail

Teamwork

Education

Bachelor's degree in Mechanical Engineering or related field

Tools

Microsoft Office

Job description

QES Group of Companies seeks a Service Engineer to install, commission and support customers across Malaysia. You will perform site setup, qualification, and performance verification, then diagnose, repair and train customers on operation and maintenance of equipment.

Willingness to travel domestically or overseas is required. The ideal candidate holds a related engineering degree and at least 1 year of service experience, with strong communication, problem-solving and customer-oriented mindset.