Field Instrumentation Support Engineer – Onsite & Travel

Atomic Solutions; Johor Bahru; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Bonus

Commission

Insurance

Career path opportunity

Job summary

Atomic Solutions is seeking a field service engineer to perform on-site installation, validation and commissioning of instruments in Malaysia. You will troubleshoot issues, provide technical support or training at the customer site, and coordinate with cross-functional teams to ensure satisfaction.

The role requires a Diploma/Engineering degree, willingness to travel 40–60% and the ability to visit local and overseas customers as needed.

Qualifications

• Diploma/Degree in Science or Engineering or equivalent.
• Fresh graduates are encouraged to apply.
• Willing to travel locally and overseas when required.

Responsibilities

• Provide on-site installation, validation and commissioning of instruments.
• Perform hands-on on-site troubleshooting, service and repairs.
• Provide high level technical support or training to customers at their location.
• Interface with cross functional teams including field applications, customer support, product management, manufacturing and marketing/sales.
• Prepare quotations and clarify technical specifications with customers.
• Triage field issues with field applications scientists and coordinate with teams.
• Complete paperwork in a timely and professional manner.
• Communicate with clients and colleagues during weekends or public holidays if needed.
• Ensure customer satisfaction and implement corrective actions as required.
• Able to travel nationwide or worldwide to meet manufacturers/customers.
• Establish and develop good customer and supplier service relationships.

Education

Diploma/Degree in Science/Engineering

Bachelor's Degree-/Post Graduate Diploma

Job description

Atomic Solutions is seeking a field service engineer to perform on-site installation, validation and commissioning of instruments in Malaysia. You will troubleshoot issues, provide technical support or training at the customer site, and coordinate with cross-functional teams to ensure satisfaction.

The role requires a Diploma/Engineering degree, willingness to travel 40–60% and the ability to visit local and overseas customers as needed.