Field Service Engineer: Install, Commission & Troubleshoot (On-Call)

Carrier International Sdn Bhd; Kulim; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

On the job training

Opportunities for career advancement

A supportive and collaborative work/cn

Job summary

Edwards is seeking a Field Service Engineer in Malaysia to deliver frontline support including installation, commissioning, maintenance and troubleshooting of Edwards vacuum products, while prioritizing safety, quality and customer satisfaction.

You will work in a fast-paced environment, collaborate with the sales team on technical information, and may perform standby shifts to meet contractual commitments, with on-the-job training and opportunities for career advancement.

Qualifications

• Minimum 1 year working experience in a related engineering industry or technical experience in an engineering, service or maintenance role, involving direct contract with external and internal customers.
• Fresh graduates with engineering certificates will be considered.
• Strong customer focus to ensure delivered solutions to meet customer expectations and timeframes, whilst working in alignment with Edwards strategies and processes.
• Able to interact positively in a multi-cultural and multilingual environment.
• Team player, able to provide support within the team and when required by the Manager.

Responsibilities

• Conduct key operational activities, for example, installation, commissioning, maintenance and troubleshooting of Edwards products.
• Adherence to defined work processes, risk assessment and SOP is required to be strictly comply.
• Undertake sofeware setup, operation, maintenance and (basic) analytics. Conducts basic fault-findings and troubleshooting support to resolve or elevate issues within agreed contractual timeframes and or Service level agreements to meet customer expectations.
• Provides detailed dand accurate feedback on field service activities and compiles clear and concise reports for submission to your supervisor to enable informed decisions to be made to resolve product issues.
• Due to the nature of the role and EDWARDS is committed to providing on-site support for 24 hours per day, 365 days per year, there will be a requirement to perform standby duty and/or work shift patterns to meet customer contractural commitments and/or as part of an emergency coverage plan.

Skills

Customer focus

Team player

Multicultural environment

Education

Engineering certificate

Job description

Edwards is seeking a Field Service Engineer in Malaysia to deliver frontline support including installation, commissioning, maintenance and troubleshooting of Edwards vacuum products, while prioritizing safety, quality and customer satisfaction.

You will work in a fast-paced environment, collaborate with the sales team on technical information, and may perform standby shifts to meet contractual commitments, with on-the-job training and opportunities for career advancement.