Field Service Engineer I: Onsite Install & Troubleshoot

Edwards Vacuum; Kulim; On-site; MYR 67,000 - 100,000; Full time

Job summary

Edwards Vacuum is seeking a frontline field service engineer in Malaysia to support installation, commissioning, maintenance and troubleshooting of Edwards products, focusing on safety and quality while ensuring customer satisfaction. The role offers learning on highly technical equipment and collaboration with the sales team.

You will join a team in a fast-paced environment, with standby duties to meet contractual commitments; fresh graduates with engineering certificates are welcome, and we

Qualifications

• Minimum 1 year working experience in related engineering industry or technical role.
• Fresh graduates with engineering certificates will be considered.
• Strong customer focus to meet expectations and timeframes.
• Able to interact positively in a multi-cultural and multilingual environment.
• Team oriented and supportive within the Manager.

Responsibilities

• Conduct key operational activities, for example, installation, commissioning, maintenance and troubleshooting of Edwards products.
• Adherence to defined work processes, risk assessment and SOP is required to be strictly comply.
• Undertake sofeware setup, operation, maintenance and (basic) analytics. Conducts basic fault-findings and troubleshooting support to resolve or elevate issues within agreed contractual timeframes and or Service level agreements to meet customer expectations.
• Provides detailed dand accurate feedback on field service activities and compiles clear and concise reports for submission to your supervisor to enable informed decisions to be made to resolve product issues.
• Due to the nature of the role and EDWARDS is committed to providing on-site support for 24 hours per day, 365 days per year, there will be a requirement to perform standby duty and/or work shift patterns to meet customer contractural commitments and/or as part of an emergency coverage plan.

Skills

Customer focus

Team player

Multicultural awareness

Communication skills

Education

Engineering certificate

Job description

Edwards Vacuum is seeking a frontline field service engineer in Malaysia to support installation, commissioning, maintenance and troubleshooting of Edwards products, focusing on safety and quality while ensuring customer satisfaction. The role offers learning on highly technical equipment and collaboration with the sales team.

You will join a team in a fast-paced environment, with standby duties to meet contractual commitments; fresh graduates with engineering certificates are welcome, and we