Field Service Engineer 1 (Kulim)

Home Of Industrial Ideas; Kulim; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

On the job training

Career advancement opportunities

Supportive and collaborative culture

Job summary

Home Of Industrial Ideas is seeking a Field Service Engineer in Malaysia to deliver frontline support for Edwards products. You will install, commission, maintain and troubleshoot equipment, while collaborating with the sales team on technical information.

The role requires adhering to SOPs and safety guidelines, with on-site work and potential standby shifts to meet contract commitments. Fresh graduates with engineering certificates are welcome, and a resilient, customer-focused mindset is

Qualifications

• Minimum 1 year of experience in related engineering industry or technical role involving direct contact with customers.
• Fresh graduates with engineering certificates will be considered.
• Strong customer focus to ensure solutions meet expectations and timelines in line with Edwards strategies.

Responsibilities

• Install, commission, maintain and troubleshoot Edwards products.
• Adhere to defined work processes, risk assessments and SOPs.
• Perform software setup, operation, maintenance and basic analytics; provide fault-finding and troubleshooting support.
• Provide detailed feedback and concise reports to supervisor for informed decisions.
• Work in standby or shift patterns to meet 24/7 contractual commitments.

Skills

Customer focus

Team player

Multicultural environment

Education

Engineering certificate

Job description

You will be expected to deliver frontline support in key operational activities including installation, commissioning, maintenance and troubleshooting of Edwards products, with key areas of focus being on safety and quality whilst maintaining a high level of customer satisfaction. You will be expected to work in a fast paced and demanding enviroment, resilient mindset is essential for this role which offers an oppotunity to learn and develop your engineering skills by working on exciting and highly technical equipment. Whilst delivering the frontline support, you are also required to collaborate with sales organization on technical and product related information in order to support the business development.

Your role:

• Conduct key operational activities, for example, installation, commissioning, maintenance and troubleshooting of Edwards products.
• Adherence to defined work processes, risk assessment and SOP is required to be strictly comply.
• Undertake sofeware setup, operation, maintenance and (basic) analytics. Conducts basic fault-findings and troubleshooting support to resolve or elevate issues within agreed contractual timeframes and or Service level agreements to meet customer expectations.
• Provides detailed dand accurate feedback on field service activities and compiles clear and concise reports for submission to your supervisor to enable informed decisions to be made to resolve product issues.
• Due to the nature of the role and EDWARDS is committed to providing on-site support for 24 hours per day, 365 days per year, there will be a requirement to perform standby duty and/or work shift patterns to meet customer contractural commitments and/or as part of an emergency coverage plan.

To succeed, you will need

• Minimum 1 yearworking experience ina related engineering industry or technical experience in an engineering, service or maintenance role, involving direct contract with external and internal customers.
• Fresh graduates with engineering certificates will be considered
• Strong customer focus to ensure delivered solutions to meet customer expectations and timeframes, whilst working in alignment with Edwards strategies and processes.
• Able to interact positively in a multi-cultural and multilingual environment.
• Team player, able to provide support within the team and when required by the Manager.

In return, we offer you

• On the job training
• Opportunities for career advancement
• A supportive and collaborative work culture

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.