Field Service Engineer 1 (Kulim)

Edwards Vacuum; Kulim; On-site; MYR 67,000 - 100,000; Full time

Job summary

Edwards Vacuum is seeking a frontline field service engineer in Malaysia to support installation, commissioning, maintenance and troubleshooting of Edwards products, focusing on safety and quality while ensuring customer satisfaction. The role offers learning on highly technical equipment and collaboration with the sales team.

You will join a team in a fast-paced environment, with standby duties to meet contractual commitments; fresh graduates with engineering certificates are welcome, and we

Qualifications

• Minimum 1 year working experience in related engineering industry or technical role.
• Fresh graduates with engineering certificates will be considered.
• Strong customer focus to meet expectations and timeframes.
• Able to interact positively in a multi-cultural and multilingual environment.
• Team oriented and supportive within the Manager.

Responsibilities

• Conduct key operational activities, for example, installation, commissioning, maintenance and troubleshooting of Edwards products.
• Adherence to defined work processes, risk assessment and SOP is required to be strictly comply.
• Undertake sofeware setup, operation, maintenance and (basic) analytics. Conducts basic fault-findings and troubleshooting support to resolve or elevate issues within agreed contractual timeframes and or Service level agreements to meet customer expectations.
• Provides detailed dand accurate feedback on field service activities and compiles clear and concise reports for submission to your supervisor to enable informed decisions to be made to resolve product issues.
• Due to the nature of the role and EDWARDS is committed to providing on-site support for 24 hours per day, 365 days per year, there will be a requirement to perform standby duty and/or work shift patterns to meet customer contractural commitments and/or as part of an emergency coverage plan.

Skills

Customer focus

Team player

Multicultural awareness

Communication skills

Education

Engineering certificate

Job description

You will be expected to deliver frontline support in key operational activities including installation, commissioning, maintenance and troubleshooting of Edwards products, with key areas of focus being on safety and quality whilst maintaining a high level of customer satisfaction. You will be expected to work in a fast paced and demanding enviroment, resilient mindset is essential for this role which offers an oppotunity to learn and develop your engineering skills by working on exciting and highly technical equipment. Whilst delivering the frontline support, you are also required to collaborate with sales organization on technical and product related information in order to support the business development.

Your Role

• Conduct key operational activities, for example, installation, commissioning, maintenance and troubleshooting of Edwards products.
• Adherence to defined work processes, risk assessment and SOP is required to be strictly comply.
• Undertake sofeware setup, operation, maintenance and (basic) analytics. Conducts basic fault-findings and troubleshooting support to resolve or elevate issues within agreed contractual timeframes and or Service level agreements to meet customer expectations.
• Provides detailed dand accurate feedback on field service activities and compiles clear and concise reports for submission to your supervisor to enable informed decisions to be made to resolve product issues.
• Due to the nature of the role and EDWARDS is committed to providing on-site support for 24 hours per day, 365 days per year, there will be a requirement to perform standby duty and/or work shift patterns to meet customer contractural commitments and/or as part of an emergency coverage plan.

To succeed, you will need

• Minimum 1 year working experience in a related engineering industry or technical experience in an engineering, service or maintenance role, involving direct contract with external and internal customers.
• Fresh graduates with engineering certificates will be considered
• Strong customer focus to ensure delivered solutions to meet customer expectations and timeframes, whilst working in alignment with Edwards strategies and processes.
• Able to interact positively in a multi-cultural and multilingual environment.
• Team player, able to provide support within the team and when required by the Manager.

In return, we offer you

• On the job training
• Opportunities for career advancement
• A supportive and collaborative work culture

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.