Field Service Engineer – Global High-Tech Systems Expert

Alfa Laval Mid Europe GmbH; Shah Alam; On-site; MYR 70,000 - 110,000; Full time

Job summary

Alfa Laval is seeking a Field Service Engineer to perform service, installation, testing, repair and maintenance of high‑speed separators, decanters and plate heat exchangers at customer sites in Malaysia. The role includes audits, preventive maintenance and on-site troubleshooting, with strong emphasis on safety and documentation.

You will support customers, travel extensively (approximately 80 days per year) and collaborate with sales to identify spare parts and service opportunities.

Qualifications

• Proven experience as a Field Service Engineer or similar role.
• Strong technical expertise and hands-on experience in relevant field.
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication abilities.
• Ability to travel and adapt to changing environments.

Responsibilities

• Execute service, installation, testing, repair, and maintenance on standard products at customer sites.
• Perform plant audits, inspections and preventive maintenance for key customers.
• Investigate and resolve technical and process problems (mechanical, electrical, systems).
• Prepare service jobs for timely execution and communicate findings to customers.
• Provide technical support via phone and email; may work weekends/public holidays.
• Write service and technical reports and obtain customer sign-off.
• Capture installed base on site and communicate sales opportunities to the sales team.

Skills

Field Service Engineer

Troubleshooting

Customer service

Documentation

Communication

Travel 80 days/yr

Job description

Alfa Laval is seeking a Field Service Engineer to perform service, installation, testing, repair and maintenance of high‑speed separators, decanters and plate heat exchangers at customer sites in Malaysia. The role includes audits, preventive maintenance and on-site troubleshooting, with strong emphasis on safety and documentation.

You will support customers, travel extensively (approximately 80 days per year) and collaborate with sales to identify spare parts and service opportunities.