Field Service Engineer

Alfa Laval Mid Europe GmbH; Shah Alam; On-site; MYR 70,000 - 110,000; Full time

Job summary

Alfa Laval is seeking a Field Service Engineer to perform service, installation, testing, repair and maintenance of high‑speed separators, decanters and plate heat exchangers at customer sites in Malaysia. The role includes audits, preventive maintenance and on-site troubleshooting, with strong emphasis on safety and documentation.

You will support customers, travel extensively (approximately 80 days per year) and collaborate with sales to identify spare parts and service opportunities.

Qualifications

• Proven experience as a Field Service Engineer or similar role.
• Strong technical expertise and hands-on experience in relevant field.
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication abilities.
• Ability to travel and adapt to changing environments.

Responsibilities

• Execute service, installation, testing, repair, and maintenance on standard products at customer sites.
• Perform plant audits, inspections and preventive maintenance for key customers.
• Investigate and resolve technical and process problems (mechanical, electrical, systems).
• Prepare service jobs for timely execution and communicate findings to customers.
• Provide technical support via phone and email; may work weekends/public holidays.
• Write service and technical reports and obtain customer sign-off.
• Capture installed base on site and communicate sales opportunities to the sales team.

Skills

Field Service Engineer

Troubleshooting

Customer service

Documentation

Communication

Travel 80 days/yr

Job description

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About The Job

Execute selected service of standard products such as High-Speed Separator, Decanter and Plate Heat Exchanger. This includes service, installation, testing, repairing, and maintaining as well as condition monitoring and audits on products, modules and systems at customer site.

Job Description

• Responsible for executing trouble shooting, maintenance and minor repair on standard products at customer site.
• To perform plant audit, inspection and preventive maintenance for main key customer.
• Investigate and resolve technical and process problems on standard products at customer site (mechanical, electrical and system).
• Preparation of the service job to execute/resolve at the shortest possible time.
• Technical support to customer (phone, e-mail and etc) and able to work during weekends and public holiday if required.
• Follow up on actions and promises made to customers.
• Write service and technical report on site and get it signed by customer.
• Implementation of new method or system from Alfa Laval Service Bulletin.
• Capture installed base on site and communicate sales opportunities to sales organization.
• Proactive recommendation to customers for purchase of spares.
• Execute service in our Service Centres if required.
• Report unsafe practice, incidents and work for continuous improvement.

What You Know

• Proven experience as a Field Service Engineer or similar role.
• Strong technical expertise and hands-on experience in the relevant field.
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication abilities.
• Ability to adapt to changing environments, multitask, and manage time effectively.
• Proficient in documentation and reporting.
• Continuous learning mindset to stay updated with industry advancements.
• Ability to travel (minimum 80 days/year).

What's In It For You

• You get access to an international, open and friendly environment where we help each other to develop and create values for our customers, people and planet.
• You work in a company who values personal development and leadership.
• Your work will have a true impact on Alfa Laval's future success.
• We offer a challenging position in an open and friendly environment where we help each other to develop and create value.
• Your work will have a true impact on Alfa Laval's future success.

Meet our dedicated people who always go the extra mile. Alfa Laval Career Site Or