Field Service Engineer: Onsite Troubleshooting & Maintenance

Alfa Laval Malaysia Sdn. Bhd.; Kluang; On-site; MYR 90,000 - 130,000; Full time

Job summary

Alfa Laval Malaysia Sdn. Bhd. is seeking a Field Service Engineer to execute service on High-Speed Separator, Decanter and Plate Heat Exchanger at customer sites.

You will handle installation, testing, maintenance, and audits, with focus on swift fault resolution and customer satisfaction. The role requires strong hands-on technical skills, excellent communication, and willingness to travel (about 80 days per year).

Qualifications

• Proven experience as a Field Service Engineer or similar role.
• Strong technical expertise and hands-on experience in the relevant field.
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication abilities.
• Ability to adapt to changing environments, multitask, and manage time effectively.
• Proficient in documentation and reporting.
• Continuous learning mindset to stay updated with industry advancements.
• Ability to travel (minimum 80 days/year).

Responsibilities

• Responsible for executing trouble shooting, maintenance and minor repair on standard products at customer site.
• To perform plant audit, inspection and preventive maintenance for main key customer.
• Investigate and resolve technical and process problems on standard products at customer site (mechanical, electrical and system).
• Preparation of the service job to execute/resolve at the shortest possible time.
• Technical support to customer (phone, e-mail and etc) and able to work during weekends and public holiday if required.
• Follow up on actions and promises made to customers.
• Write service and technical report on site and get it signed by customer.
• Implementation of new method or system from Alfa Laval Service Bulletin.
• Capture installed base on site and communicate sales opportunities to sales organization.
• Proactive recommendation to customers for purchase of spares.
• Execute service in our Service Centres if required.
• Report unsafe practice, incidents and work for continuous improvement.

Skills

Troubleshooting

Technical expertise

Customer service

Documentation

Time management

Communication

Adaptability

Travel readiness

Job description

Alfa Laval Malaysia Sdn. Bhd. is seeking a Field Service Engineer to execute service on High-Speed Separator, Decanter and Plate Heat Exchanger at customer sites.

You will handle installation, testing, maintenance, and audits, with focus on swift fault resolution and customer satisfaction. The role requires strong hands-on technical skills, excellent communication, and willingness to travel (about 80 days per year).