Global Field Service Engineer - Impact & Growth Leader

Alfa Laval; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Alfa Laval is hiring a Field Service Engineer to perform service, installation, testing, repair and maintenance of High-Speed Separators, Decanters and Plate Heat Exchangers at customer sites across Malaysia. Strong troubleshooting, technical aptitude and customer-facing communication are essential.

Willingness to travel extensively, including weekends, is required. The role emphasizes site audits, preventive maintenance and timely service execution with proactive spares recommendations and

Qualifications

• Proven field service experience on industrial equipment.
• Strong technical expertise and hands-on ability.
• Excellent troubleshooting and problem solving.
• Great communication and customer service skills.
• Willingness to travel up to 80 days per year.

Responsibilities

• Troubleshoot, maintain and minor repair on standard products at customer sites.
• Perform plant audits, inspections and preventive maintenance for key customers.
• Investigate and resolve technical/process problems on site.
• Prepare service jobs for timely execution.
• Provide technical support via phone/email and may work weekends.
• Write service and technical reports on site and obtain customer sign-off.
• Capture installed base and communicate sales opportunities to sales organization.
• Proactively recommend spares to customers.
• Execute service in Service Centres when required.
• Report unsafe practices and incidents for continuous improvement.

Skills

Field service experience

Technical skills

Troubleshooting

Customer service

Communication

Documentation

Continuous learning

Travel readiness

Job description

Alfa Laval is hiring a Field Service Engineer to perform service, installation, testing, repair and maintenance of High-Speed Separators, Decanters and Plate Heat Exchangers at customer sites across Malaysia. Strong troubleshooting, technical aptitude and customer-facing communication are essential.

Willingness to travel extensively, including weekends, is required. The role emphasizes site audits, preventive maintenance and timely service execution with proactive spares recommendations and