Field Service Engineer (CONTRACT)

CTC Global Sdn Bhd; Tawau; On-site; MYR 36,000 - 60,000; Full time

Job summary

CTC Global Sdn Bhd in Malaysia seeks an On-site Technical Support professional to provide hands-on assistance for desktop hardware, software, printers, and network issues, with installation and configuration of Windows OS and applications. A Diploma or Bachelor’s in CS/IT and at least 1 year IT support experience are required.

The role covers moves, changes, preventive maintenance, escalation, and project rollouts. Travel and possible overtime are required; 12-month contract envisaged.

Qualifications

• Diploma or Bachelor's Degree in Computer Science, Information Technology, or equivalent.
• Minimum 1 year of experience in IT support, administration, maintenance, and configuration.
• Proficient in Windows Operating Systems, Microsoft Office, antivirus software, and other desktop applications.
• Familiarity with PC hardware, printers, and networking equipment.
• Willingness to work overtime, weekends, or rotational shifts; travel required.

Responsibilities

• Provide on-site support for desktop hardware, desktop applications, email, printers, and network issues.
• Install, de-install, configure, and support Windows OS, Windows applications, and other user applications.
• Perform on-site troubleshooting and resolution for hardware and software issues.
• Perform hardware and software moves, adds, and changes as required by clients or projects.
• Carry out preventive maintenance to ensure system performance.
• Invoke escalation process to the next level of support when necessary.
• Participate in project rollouts, including the installation of new systems and technologies.
• Basic hardware examples: desktop, laptop, printers.
• Intermediate hardware examples: POS, Server and Network first level support

Skills

Windows OS

Microsoft Office

Antivirus software

Networking

PC hardware

Printers

Education

Diploma or Bachelor's Degree in Computer Science/Information Technology

Job description

On-site Technical Support: Provide on-site support for desktop hardware, desktop applications, email, printers, and network-related issues.

Installation and Configuration: Install, de-install, configure, and support MS Windows OS, Windows applications, and other user applications.

Break/Fix Troubleshooting: Perform on-site troubleshooting and resolution for hardware and software issues.

Moves, Adds, and Changes: Perform hardware and software moves, adds, and changes as required by clients or project requirements.

Preventive Maintenance: Carry out preventive maintenance tasks to ensure system performance and prevent future issues.

Escalation Management: Invoke the problem escalation process to the next level of support when necessary, ensuring timely resolution.

Project Rollouts and Installation: Participate in project rollouts, including the installation of new systems and technologies.

* Basic hardware examples: desktop, laptop, printers.

* Intermediate hardware examples: POS, Server and Network first level support

Education and Experience:

Diploma or Bachelor's Degree in Computer Science, Information Technology, or equivalent.

Minimum 1 year of experience in IT support, administration, maintenance, and configuration, with advanced IT knowledge preferred.

Proficient in Windows Operating Systems, Microsoft Office, antivirus software, and other desktop applications.

Familiarity with PC hardware, printers, and networking equipment.

Willingness to work overtime, weekends, or rotational shifts as needed.

Must be willing to travel, with own transport required.

12-month contract position.

Information Technology Services 101-1,000 employees

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

What can I earn as a Field Service Engineer