Associate Field Service Engineer

CTC GLOBAL SDN BHD; Malaysia; On-site; MYR 39,060 - 55,800; Full time

Job summary

A technology solutions provider in Malaysia seeks a Technical Support Specialist to provide on-site support for desktop hardware, applications, and network-related issues. The role involves installation and configuration of software, troubleshooting, and ensuring compliance with service level agreements. The ideal candidate should possess a degree in IT related fields and strong communication skills. Willingness to travel within the Klang Valley is required. Competitive compensation and opportunities for growth are offered.

Qualifications

• Diploma or bachelor's degree in computer science/IT or equivalent.
• Strong interpersonal skills with a customer-centric approach.
• Basic understanding of IT troubleshooting and root cause analysis.
• Proficiency in English; Mandarin is a plus.
• Ability to adapt to fast-paced IT environments.
• Ability to work independently with minimal supervision.
• Willingness to travel within the Klang Valley.

Responsibilities

• Provide on-site technical support for desktop hardware and applications.
• Assist in the installation and configuration of MS Windows OS.
• Perform troubleshooting for hardware and software issues.
• Support hardware and software relocations and updates.
• Participate in preventive maintenance activities.
• Escalate unresolved technical issues to senior engineers.
• Assist in project rollouts and installation of new systems.
• Ensure service requests are handled per SLA.

Skills

Customer-centric approach

Good communication skills

IT troubleshooting

Root cause analysis

Proficiency in Microsoft applications

Adaptability to fast-paced environments

Independent work

Education

Diploma or bachelor’s degree in computer science/IT or engineering

Job description

Please ensure you select your preferred location (ifapplicable) in the application section below before submitting.

Responsibilities

• • On-site Technical Support:Provide basic support for desktop hardware, applications, email, printers, and network-related issues at client sites.
• • Installation and Configuration:Assist in the installation, de-installation, and configuration of MS Windows OS, applications, and user software.
• • Break/Fix Troubleshooting:Perform initial troubleshooting for hardware and software issues, escalating more complex problems to senior engineers.
• • Moves, Adds, and Changes (MAC):Support hardware and software relocations and updates as part of project requirements.
• • Preventive Maintenance:Participate in preventive maintenance activities to ensure system performance and stability.
• • Escalation Management:Escalate unresolved technical issues to the Field Service Team Lead/ Supervisor for timely resolution.
• • Project Rollouts and Installation:Assist in project rollouts and the installation of new systems and technologies.
• • Service Level Agreement (SLA) Compliance:Ensure service requests are responded to and resolved within the agreed timeframes to meet SLA requirements.

Requirements

• Qualifications:Diploma or bachelor’s degree in computer science/ information technology or engineering (Computer/Telecommunication) or equivalent.
• Interpersonal Skills:Strong interpersonal skills with a customer-centric approach and good communication skills.
• Technical Knowledge:Basic understanding of IT troubleshooting and root cause analysis, with working knowledge of Microsoft desktop applications and Windows OS.
• Language Skills:Proficiency in English, both written and verbal; Mandarin or other dialects are a plus.
• Work Environment Adaptability:Ability to adapt to a fast-paced IT environment and adjust to user requirements as needed.
• Independent Work:Ability to work independently with minimal supervision and take ownership of assigned tasks.
• Travel Requirement:Must be willing to travel within the Klang Valley and possess own transportation.