Associate Technical Engineer – Non UNIX (Contract)

CTC Global Sdn Bhd; Selangor; On-site; MYR 47,000 - 71,000; Part time

Job summary

CTC Global Sdn Bhd is seeking an Associate Technical Engineer – Non UNIX (Contract) to drive project roll-out, installation, and successful implementation within schedule. The candidate will focus on the customer’s IT infrastructure for ongoing enhancement and provide onsite support, troubleshooting and resolution.

Further duties include preventive maintenance, after-hours standby on a rotation basis, and ensuring SLAs and customer satisfaction.

Qualifications

• Candidates must possess at least a Diploma or Bachelor’s Degree in Computer Science/Information Technology or Engineering (Computer/Telecommunication) or equivalent.
• Fluent in English with good written and verbal communication; Mandarin is an advantage.
• Willingness to travel and own transport required.
• Flexible and able to adapt to fast-paced IT environment and user requirements.

Responsibilities

• Carry out project roll-out, installation and ensure successful implementation within schedule.
• Focus on customer IT infrastructure for further enhancement.
• Perform onsite support, troubleshooting and resolution.
• Perform preventive maintenance.
• Provide after office hours offsite standby (rotation basis) if needed.
• Ensure SLAs are met and customer satisfaction is achieved.

Skills

IT troubleshooting

Customer service mindset

On-site support

English proficiency

Travel willingness

Teamwork

Education

Diploma/Bachelor degree in CS/IT/Engineering

Job description

Associate Technical Engineer – Non UNIX (Contract)

Carry out project roll-out, installation and ensuring successful implementation of projects within schedule

Focus on key customer’s IT infrastructure for further enhancement

Perform onsite support, troubleshooting and resolution

Perform preventive maintenance

Provide after office hours offsite standby (rotation basis) if deemed fit

Ensure SLAs are met, and customer satisfaction achieved

Obtain job related Industry Certification(s) for principal partnership requirement

Requirements

Candidate must possess at least a Diploma or Bachelor’s Degree in Computer Science/Information Technology or Engineering (Computer/Telecommunication) or equivalent

Possess good interpersonal skills with a customer service mindset

Good knowledge in IT troubleshooting and root cause analysis

Fluent in English and possess good written and verbal communication skills. (Mandarin will be an added advantage)

Flexible and able to adjust to the fast-paced IT environment and user requirements

Ability to work independently with minimum supervision

Applicant must be willing to travel and possess own transport.

Applicant should be Malaysian citizens

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Information Technology Services 101-1,000 employees

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.