Field Service Engineer (Chinese Speaking)

Markem-Imaje; Shah Alam; On-site; MYR 50,000 - 75,000; Full time

Benefits offered by this job

AWS

Annual leave

Medical insurance

Executive health screening

Transport allowance

Mileage reimbursement

Employee assistance program

Merit-based salary increase

Job summary

Markem-Imaje in Malaysia is seeking a Field Service Engineer to install, maintain and repair our marking and coding systems at customer sites. You will deliver on-site service, provide training and technical guidance to customers, and ensure operations meet safety and quality standards.

Qualified candidates hold a Diploma in Mechanical, Electrical or Electronic Engineering, have 2–5 years field service experience, possess a driving licence, and can communicate in Mandarin to serve

Qualifications

• Diploma in Mechanical, Electrical or Electronic Engineering.
• 2–5 years of field service experience.
• Valid driving license.
• Mandarin-speaking to serve Mandarin-speaking customers.

Responsibilities

• Install, maintain, repair and support Markem-Imaje products on site.
• Provide training and technical advice on the product use in person and via phone.
• Install products at customer premises.
• Investigate problems, propose solutions and arrange for repairs.
• Monitor repairs with respect to service/warranty coverage and suggest improvements.
• Schedule planned maintenance calls and regular customer visits.
• Adhere to field service policies, procedures and technical standards.
• Identify spare parts needs and assist with monitoring equipment.
• Provide sales support on new applications, software and demonstrations.

Skills

Technical knowledge

Troubleshooting

Organizational skills

Customer relationship management

Communication skills

Analytical thinking

Problem solving

Team player

Education

Diploma in Mechanical, Electrical or Electronic Engineering

Job description

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems.

Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance, and protect their brand.

We offer the most complete range of market-leading marking and coding systems along with software, services, and consumable solutions so you can streamline all your printing needs from one supplier.

The Role

The Field Service Engineer is responsible for performing on-site installation, maintenance, service repair and support for Markem-Imaje products and services.

What you will do:

• Provide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.
• Perform on-site product installation on customer premises.
• Provide training and technical advice on the product use in person and via phone.
• Investigate problems, provide solutions and arrange for repairs to be made.
• Monitor repairs in terms of the organization’s service / warranty cover and provide suggestions to product improvements.
• Schedule and carry out planned maintenance calls and performance regular customers visits.
• Monitors and adheres to field service policies, procedures and technical standards.
• Recommend spare needs and assist with monitoring equipment.
• Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.

What you need to have:

• Good technical knowledge and skills on the Company’s products and services.
• Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.
• Good organizational skills and ability to set priorities and manage time effectively.
• Good level of customer relationship management skills.
• Good communication, analytical, critical thinking and problem-solving skills.
• Customer-oriented, personable and a team player.
• Minimum Diploma in Mechanical, Electrical or Electronic Engineering.
• 2 to 5 years of field service experience in medium industrial or commercial equipment.
• Must possess a driving license.
• We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers

You’ll only be the right candidate if you are aligned to our values and culture:

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

What we offer:

• Growth opportunities within international environment
• Annual wage supplement (AWS)
• Performance based yearly merit increase
• Annual leave
• Medical leave
• Other leaves (Paternity leave, maternity leave, compassionate leave, marriage leave, examination leave)
• Medical Insurance
• Executive health screening
• Employee assistance program (EAP)
• Fixed transport allowance
• Mileage claim

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, age and genetic information.