Customer Engineer/Technician

Konica Minolta Business Solutions (M) Sdn Bhd; Johor Bahru; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

2-month bonus

Employer EPF 4%

Medical & dental benefits

Global technology leader

Learning & growth

Supportive environment

Job summary

Konica Minolta Business Solutions (M) Sdn Bhd is seeking a Customer Engineer to install, configure, and service high-end production and industrial printing equipment at customer sites. You will troubleshoot hardware and software issues, perform preventive maintenance, and train operators on safe, efficient machine use.

The role requires a technical degree, a valid driving license with own car, and the ability to travel.

Qualifications

• Diploma or degree in electrical, mechanical, or mechatronics engineering.
• Must have a valid driving license and own car.
• Strong customer focus and interpersonal skills.
• Ability to work independently and manage service tasks.
• Willingness to travel to customer sites.
• Hands-on experience with production or industrial printing equipment; large-format printers is a plus.

Responsibilities

• Install, configure, and test production and industrial printing systems at customer sites.
• Provide hardware/software support and troubleshooting for issues.
• Perform preventive maintenance and corrective repairs to maximize uptime.
• Conduct operator training on machine operation and safety practices.
• Collaborate with internal teams and vendors to resolve complex technical challenges.
• Maintain accurate service reports, documentation, and customer records.
• Respond promptly to service calls and inquiries.
• Support system upgrades and workflow integrations.
• Ensure compliance with company policies and industry standards.

Skills

Customer focus

Communication

Independent work

Travel readiness

Troubleshooting

Education

Electrical/Mechanical/Mechatronics degree

Tools

Industrial printing equipment

Job description

As a Customer Engineer, you will be responsible for the installation, maintenance, troubleshooting, and repair of high-end production and industrial printing equipment. You will serve as a trusted technical advisor to our customers, ensuring maximum equipment performance and delivering an exceptional customer experience.

Key Responsibilities

Install, configure, and test production and industrial printing systems at customer sites.

Provide technical support and troubleshooting for hardware, software, and workflow-related issues.

Perform preventive maintenance and corrective repairs to ensure optimal equipment uptime and performance.

Conduct user training on machine operations, safety practices, and basic troubleshooting techniques.

Collaborate with internal technical teams and external vendors to resolve complex technical challenges.

Maintain accurate service reports, documentation, and customer records.

Respond promptly and professionally to customer service calls and technical inquiries.

Support system upgrades, software updates, and workflow integrations.

Ensure compliance with all company policies, safety requirements, and industry standards.

Requirements

Diploma or Degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical discipline.

Must possess a valid driving license and own a car

Good communication and interpersonal skills with a customer-focused mindset.

Ability to work independently and manage service assignments effectively.

Willingness to travel to customer sites as required.

Hands-on experience with production or industrial printing equipment is an advantage.

Experience with large-format printers, digital presses, or similar industrial machinery will be highly regarded.

Fresh graduates with strong technical aptitude and a willingness to learn are encouraged to apply.

Why Join Us?

• Attractive 2-month contractual bonus
• Additional 4% employer EPF contribution
• Comprehensive medical and dental benefits for your well-being
• Opportunity to work with a global technology leader known for innovation and excellence
• Continuous learning, professional development, and career growth opportunities
• Supportive and collaborative working environment