Field Service Engineer (Chinese Speaking)

Markem-Imaje Asia Pacific; Shah Alam; On-site; MYR 7,000 - 10,000; Full time

Job summary

Markem-Imaje Asia Pacific is seeking a Field Service Engineer to perform on-site installation, maintenance and service for Markem-Imaje products. You will train customers, troubleshoot issues and provide technical guidance on product usage at customer premises.

Requirements include a Diploma in Mechanical, Electrical or Electronic Engineering, 2–5 years field service experience, and a valid driving license. Strong communication and customer-service orientation are essential.

Qualifications

• Diploma in Mechanical, Electrical or Electronic Engineering.
• 2 to 5 years of field service experience in medium industrial or commercial equipment.
• Must possess a driving license.
• Strong problem-solving and communication skills.
• Customer-oriented and team player.

Responsibilities

• Install and service Markem-Imaje products on customer sites.
• Perform on-site maintenance, repairs and training.
• Provide technical advice and support to customers.
• Investigate problems and arrange for repairs as needed.
• Monitor and adhere to service policies and standards.
• Coordinate with Sales for new applications and demonstrations.

Skills

Field service

Technical support

Installation

Troubleshooting

Customer service

Communication

Driving license

Education

Diploma in Mechanical, Electrical or Electronic Engineering

Job description

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems.

The Field Service Engineer is responsible for performing on-site installation, maintenance, service repair and support for Markem-Imaje products and services.

What you will do:

Provide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.

Perform on-site product installation on customer premises.

Provide training and technical advice on the product use in person and via phone.

Investigate problems, provide solutions and arrange for repairs to be made.

Monitor repairs in terms of the organization’s service / warranty cover and provide suggestions to product improvements.

Schedule and carry out planned maintenance calls and performance regular customers visits.

Monitors and adheres to field service policies, procedures and technical standards.

Recommend spare needs and assist with monitoring equipment.

Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.

What you need to have:

Good technical knowledge and skills on the Company’s products and services.

Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.

Good organizational skills and ability to set priorities and manage time effectively.

Good level of customer relationship management skills.

Good communication, analytical, critical thinking and problem-solving skills.

Customer-oriented, personable and a team player.

Minimum Diploma in Mechanical, Electrical or Electronic Engineering.

2 to 5 years of field service experience in medium industrial or commercial equipment.

Must possess a driving license.

You’ll only be the right candidate if you are aligned to our values and culture:

Winning through customers

High ethical standards, openness and trust

Expectations for results

Respect and value people

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, and genetic information.

Markem-Imaje, a wholly owned subsidiary of the New York-based Dover Corporation is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems and RFID-based systems. With more than 95 years of experience, Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Markem-Imaje, a wholly owned subsidiary of the New York-based Dover Corporation is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems and RFID-based systems. With more than 95 years of experience, Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.