Field Service Engineer

Bruker (Malaysia) Sdn Bhd; Penang; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Bruker (Malaysia) Sdn Bhd seeks a Field Service Engineer to perform site surveys, pre-installations, and installations of metrology tools for customers locally and internationally.

You will provide high-level technical support at customer sites and on-site training, interfacing with cross-functional teams. Travel up to 50% across Southeast Asia is expected.

Qualifications

• Bachelor's degree or equivalent in electrical/mechanical engineering or physical sciences.
• 3–8 years of relevant semiconductor industry experience.
• Experience with metrology products and hands-on instrument experience.
• Experience with AAFM, AFM, X-ray and optical profiler service.
• Working knowledge of MS Office, Salesforce/SAP.
• Willingness to travel up to 50% within Southeast Asia.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Performs site surveys, pre-installation and installation of Bruker tools for customers locally and internationally.
• Provide high level technical support to external customers at their location.
• Provide on-site training to customers.
• Interface with cross functional teams such as field apps, customer support/services, product management, manufacturing and marketing/sales.
• Develop service technical documentation.
• Create and continuously improve the customer support knowledge database.
• Timely and professionally handle field service calls and issues arising from the field service.
• Performs basic applications support of Bruker tools for customers domestic and international.
• Timely complete and submit all required paperwork.
• Communicate with the customer to ensure satisfaction and implement corrective actions.

Skills

Technical troubleshooting

Cross-functional collaboration

Customer support

Education

Bachelor's degree in electrical/mechanical engineering or physical sciences

Tools

MS Office

Salesforce

SAP

AFM/AAFM

X-ray/metrology tools

Optical profiler

Job description

As a Field Service Engineer, you will perform site surveys, pre-installation, and installation of Bruker Semiconductor Metrology Tools for customers locally and internationally. You will provide high level technical support to external customers at their location and on-site training to customers. You will interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales.

Key responsibilities

Performs site surveys, pre-installation, installation of Bruker Semiconductor Metrology Tools for customers locally and internationally

Provide high level technical support to external customers at their location

Provide on-site training to customers

Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales

Develop Service technical documentation

Create, develop, and continuously improve the customer support & applications knowledge database

Timely and professionally handle field service calls and issues arising from the field service

Performs basic applications support of Bruker Semiconductor Metrology Tools for customers both domestic and international

Timely complete and submit all required paperwork

Communicate with the customer to ensure satisfaction and implement any necessary corrective actions

About you

Bachelor's degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences

3 - 8 years of relevant Semiconductor industry experience, preferably metrology products and with hands on instrument experiences

Experienced with AAFM, AFM, X-ray and Optical profiler service experience or background in Technical Support preferred

Working knowledge and ability to test and troubleshoot mechanical, electrical analog and factory Automation

Working knowledge of MS Office, Salesforce/SAP

Flexible schedule to accommodate customer needs

Ability to effectively handle multiple priorities, organize workload, and meet deadlines

Up to 50% traveling required within Southeast Asia

Unlock job insights

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Field Service Engineer? Which of the following types of qualifications do you have?

Science & Research 5,001-10,000 employees

Bruker is a leading provider of scientific instruments. Our products are critical enabling instruments used in the advancement of scientific research, green energy, life sciences, semiconductor and nanotechnology. Our office in Malaysia, established since 2001, has the following vacancy:

Bruker is a leading provider of scientific instruments. Our products are critical enabling instruments used in the advancement of scientific research, green energy, life sciences, semiconductor and nanotechnology. Our office in Malaysia, established since 2001, has the following vacancy:

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Field Service Engineer