Field Service Engineer (Biomedical Engineering)

NEOSCIENCE SDN. BHD.; Petaling Jaya; On-site; MYR 36,000 - 72,000; Full time

Job summary

NEOSCIENCE SDN. BHD. is seeking a diligent Field Service Engineer (Biomedical Engineering) to install, calibrate and maintain biomedical devices at healthcare facilities across Malaysia.

You will diagnose issues, perform repairs, document service activity and ensure compliance with ISO 17025 and other regulatory standards while delivering excellent customer support. Responsibilities include preventive maintenance, on-site troubleshooting, warehouse duties, and collaboration with internal teams.

Qualifications

• Bachelor’s degree in Biomedical Engineering or related field.
• Proven experience in field service, technical support or related roles.
• Strong technical troubleshooting and problem solving skills.
• Familiarity with ISO 17025 standards and its application.
• Ability to work independently and manage time effectively.
• Excellent communication and customer service skills.
• Must have own transport and willing to travel extensively within Malaysia.

Responsibilities

• Installation, calibration, and setup of biomedical equipment at healthcare facilities.
• Perform preventive maintenance according to manufacturer guidelines and regulatory requirements.
• Troubleshoot and repair biomedical equipment; identify root causes and implement corrective actions.
• Ensure quality assurance and compliance with MDA, ISO, and GDPMD where applicable.
• Keep detailed service logs, reports, and equipment information.

Skills

Bachelor’s degree in Biomedical Eng.

Field service experience

Troubleshooting skills

ISO 17025 familiarity

Independent work capability

Communication and customer service

Willingness to travel within Malaysia

Education

Bachelor’s degree in Biomedical Engineering

Job description

The Field Service Engineer (Biomedical Engineering) is responsible for providing technical support and services to ensure the proper functioning of medical devices and equipment. This role involves installation, maintenance, troubleshooting and repair of medical devices at customer sites while ensuring customer satisfaction and compliance with company and regulatory standards.

Key Job Responsibilities

1. Installation and Calibration: Install, set up, and calibrate biomedical equipment and devices at healthcare facilities.

2. Preventive Maintenance: Perform scheduled preventive maintenance tasks according to manufacturer guidelines and regulatory requirements to ensure equipment reliability and longevity.

3. Troubleshooting and Repair: Diagnose and troubleshoot technical problems with biomedical equipment, utilizing technical manuals, diagnostic tools, and software interfaces. Identify root causes of malfunctions and implement corrective actions to restore equipment functionality promptly.

4. Quality Assurance: Follow quality standards, regulations, and best practices in all service tasks. Ensure compliance with relevant regulations like MDA, ISO, and GDPMD to maintain patient safety and equipment reliability.

5. Documentation: Keep detailed records of service work, including logs, reports, and equipment info. Note what was found, fixed, and used during each visit. Share detailed updates with management and customers as needed.

6. Daily Report: After completing tasks, update daily reports using WhatsApp or team apps to ensure records are current.

7. Customer Support: Assist healthcare staff with technical issues, including weekends, by promptly and professionally addressing their inquiries and concerns. Rotate standby duty on weekends to respond swiftly to emergencies

8. Collaboration: Collaborate closely with internal teams, including biomedical engineering, sales, and FAS, to address complex technical issues, elevate unresolved problems, and provide feedback for product improvement and development.

9. Communication: Keep the Head of Department and team members informed about work-related inquiries, information, and task status. Notify them if tasks are incomplete or if overtime is needed to complete the job, including emergencies.

10. Warehouse FSE: Manage incoming and outgoing instruments and perform stock counts for all items. Maintain cleanliness and organization in the engineer warehouse for a productive work environment.

Job Requirements:

1. Bachelor’s degree in Biomedical Engineering or related field.

2. Proven experience in field service, technical support or related roles.

3. Strong technical troubleshooting and problem solving skills.

4. Familiarity with ISO 17025 standards and its application.

5. Ability to work independently and manage time effectively.

6. Excellent communication and customer service skills.

7. Must have own transport and willing to travel extensively within Malaysia.

“Neo” akin to New, Advance, and State‑of‑the‑art, Innovative.

“Science” akin to Competency in a particular branch of knowledge.

Neoscience was established in 2012 with the vision of empowering medical diagnostics and life science research in Malaysia through the application of advanced technologies.

We are partnering with world‑class, reputable suppliers who are reliable and provide innovative solutions to meet our clients’ needs in our current fast moving, ever‑changing Medical and Life Science field. We are confident and proud of every products and services that we provide; and our number one priority had always been to achieve a world‑class customer experience and satisfaction.

We aspired to be the Preferred and Referred Partner for our clients through our exceptional ability in mastering the sciences and technologies behind Molecular Diagnostics, Clinical Diagnostics, Life Science and Big Biodata Management.

Our team which we referred to fondly as the “One Together” team, lives by the principle of “Always with you”. This symbolized our commitment to serve and support our clients from our hearts. We will continue to be the best version of ourselves and our ultimate pride lies in our clients’ success.

We are rapidly expanding and we want to seek for dynamic, ambitious and willing to walk the extra mile to join our family.

“Neo” akin to New, Advance, and State‑of‑the‑art, Innovative.

“Science” akin to Competency in a particular branch of knowledge.

Neoscience was established in 2012 with the vision of empowering medical diagnostics and life science research in Malaysia through the application of advanced technologies.

We are partnering with world‑class, reputable suppliers who are reliable and provide innovative solutions to meet our clients’ needs in our current fast moving, ever‑changing Medical and Life Science field. We are confident and proud of every products and services that we provide; and our number one priority had always been to achieve a world‑class customer experience and satisfaction.

We aspired to be the Preferred and Referred Partner for our clients through our exceptional ability in mastering the sciences and technologies behind Molecular Diagnostics, Clinical Diagnostics, Life Science and Big Biodata Management.

Our team which we referred to fondly as the “One Together” team, lives by the principle of “Always with you”. This symbolized our commitment to serve and support our clients from our hearts. We will continue to be the best version of ourselves and our ultimate pride lies in our clients’ success.

We are rapidly expanding and we want to seek for dynamic, ambitious and willing to walk the extra mile to join our family.

What can I earn as a Biomedical Engineer