Field Service Engineer

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Jora Malaysia is hiring a Field Service Engineer to provide on-site installation support, commissioning, troubleshooting, and after-sales services for LV distribution cabinets. The role requires travel between Kuala Lumpur and Johor with projects mainly in Kuala Lumpur.

Responsibilities include installation, fault diagnosis, customer training, post-service reporting, and adherence to safety standards to ensure reliable operation and high customer satisfaction.

Qualifications

• Diploma or above in Electrical Engineering, Automation, Power Systems, or related field.
• 2–3 years hands-on LV distribution cabinet installation, commissioning, field service, or after-sales support.
• Ability to read schematics and wiring diagrams; familiarity with LV components.
• Willingness to travel frequently between Kuala Lumpur and Johor.

Responsibilities

• Provide on-site installation guidance, power-on commissioning, and functional verification for LV switchgear.
• Verify wiring drawings, confirm terminations, and resolve faults during commissioning.
• Collaborate with customers to complete system integration testing and ensure operation per specs.
• Respond to service requests, travel to site promptly, diagnose faults with action plans.
• Deliver on-site training to customer maintenance personnel on operation and basic troubleshooting.
• Prepare field service and commissioning reports to ensure traceability, and support knowledge sharing.
• Strictly follow on-site safety protocols and customer site access requirements.

Skills

Problem-solving

Customer communication

Travel flexibility

Education

Diploma in Electrical Engineering or related field

Tools

Multimeter

Clamp meter

Megger (insulation tester)

Modbus/Profibus knowledge

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Our company is located in Johor Bahru , but we are hiring a field service engineer who can travel between Kuala Lumpur and Johor. Most of our projects are in Kuala Lumpur. This role is to provide on-site installation support, commissioning, troubleshooting, and after-sales technical services for low voltage (LV) distribution cabinets. The role ensures safe and reliable equipment operation while maintaining high customer satisfaction.

About the role

Our company is located in Johor Bahru , but we are hiring a field service engineer who can travel between Kuala Lumpur and Johor. Most of our projects are in Kuala Lumpur. This role is to provide on-site installation support, commissioning, troubleshooting, and after-sales technical services for low voltage (LV) distribution cabinets. The role ensures safe and reliable equipment operation while maintaining high customer satisfaction.

Location:[Johor/KL] |Travel:Frequent

2. Key Responsibilities

2.1 On-Site Installation & Commissioning Support

• Provide on-site installation guidance, power-on commissioning, and functional verification for LV Switchgear.
• Verify primary and secondary wiring drawing, confirm correct terminations, and identify/resolve electrical faults during the commissioning process.
• Collaborate with customers to complete system integration testing and ensure equipment is put into operation in compliance with technical specifications.

2.2 Fault Diagnosis & Emergency Response

• Respond to customer service requests promptly, travel to site within the required timeframe, and perform rapid fault diagnosis with effective resolution plans.
• Handle common faults including but not limited to circuit breaker tripping, contactor malfunction, smart meter communication interruptions, and busbar overheating.
• Escalate complex or critical issues to the engineering team and coordinate cross-functional support as needed.

2.3 Customer Training & Technical Guidance

• Deliver on-site training to customer maintenance personnel on equipment operation, routine inspection procedures, and basic troubleshooting techniques.
• Guide customers on proper LV cabinet usage and standardized switching procedures to minimize operational errors.

2.4 After-Sales Technical Support & Communication

• Serve as the primary technical interface between the company and customers, responding to inquiries in a timely manner and maintaining thorough issue logs with full traceability.
• Conduct regular follow-up visits after issue resolution, gather customer feedback, and contribute to continuous product improvement initiatives.

2.5 Documentation & Reporting

• Prepare comprehensive field service reports, fault analysis reports, and equipment commissioning records to ensure full service traceability.
• Compile case studies from common service scenarios to support team knowledge sharing and training programs.

2.6 Safety & Compliance

• Strictly adhere to on-site safety protocols and electrical safety practices at all times to protect personnel and equipment.
• Comply with all customer site access requirements and local safety regulations.

3. Qualifications & Requirements

3.1 Education

• Diploma degree or above in Electrical Engineering, Automation, Power Systems, or a related field.

3.2 Work Experience

• Minimum 2-3 yearsof hands-on experience in LV distribution cabinet installation, commissioning, field service, or after-sales technical support.
• Prior experience serving large industrial plants, data centers, or infrastructure projects is highly preferred.

3.2 Technical Skills

• Solid understanding of LV power distribution systems; ability to read and interpret primary/secondary schematic diagrams, wiring diagrams, and layout drawings.
• Familiarity with common LV components, including molded case circuit breakers, air circuit breakers, contactors, thermal overload relays, and smart metering devices – including parameter configuration and fault diagnosis.
• Proficient in using common testing instruments such as multimeters, clamp meters, and insulation resistance testers (meggers).
• Knowledge of communication protocols such as Modbus/Profibus for smart meter integration is a plus.

3.3 Soft Skills

• Strong problem-solving ability in field environments, with the capacity to work under pressure.
• Excellent customer communication skills and a service-oriented mindset, with patience to address customer concerns clearly and professionally.
• Willingness and flexibility to travel frequently and respond to urgent on-site requests on short notice.