Field Service Engineer

Private Advertiser; Kuala Lumpur; On-site; MYR 52,000 - 83,000; Full time

Job summary

Private Advertiser is seeking a Field Service Engineer to travel between Kuala Lumpur and Johor, providing on-site installation, commissioning, and after-sales technical services for LV distribution cabinets.

You will diagnose faults, train customer staff, and maintain thorough service records while ensuring safety and compliance on site.

Qualifications

• Diploma or higher in Electrical Engineering, Automation, Power Systems, or related field.
• Strong problem-solving ability in field environments and under pressure.
• Excellent customer communication and service orientation.

Responsibilities

• Provide on-site installation guidance, power-on commissioning, and functional verification for LV Switchgear.
• Verify wiring drawings, confirm terminations, and identify faults during commissioning.
• Collaborate with customers for system integration testing and ensure operation per specifications.
• Respond to service requests promptly, travel to site, and diagnose faults with effective resolution plans.
• Deliver on-site training to customer personnel on operation and basic troubleshooting.
• Prepare field service reports and commissioning records for traceability and knowledge sharing.

Skills

Problem solving

Customer communication

Willingness to travel

Education

Electrical Engineering diploma or above

Tools

Multimeters

Clamp meters

Meggers (insulation resistance tester)

Job description

Our company is located in Johor Bahru , but we are hiring a field service engineer who can travel between Kuala Lumpur and Johor. Most of our projects are in Kuala Lumpur. This role is to provide on-site installation support, commissioning, troubleshooting, and after-sales technical services for low voltage (LV) distribution cabinets. The role ensures safe and reliable equipment operation while maintaining high customer satisfaction.

2. Key Responsibilities

• Provide on-site installation guidance, power-on commissioning, and functional verification for LV Switchgear.
• Verify primary and secondary wiring drawing, confirm correct terminations, and identify/resolve electrical faults during the commissioning process.
• Collaborate with customers to complete system integration testing and ensure equipment is put into operation in compliance with technical specifications.

2.2 Fault Diagnosis & Emergency Response

• Respond to customer service requests promptly, travel to site within the required timeframe, and perform rapid fault diagnosis with effective resolution plans.
• Handle common faults including but not limited to circuit breaker tripping, contactor malfunction, smart meter communication interruptions, and busbar overheating.
• Escalate complex or critical issues to the engineering team and coordinate cross-functional support as needed.

2.3 Customer Training & Technical Guidance

• Deliver on-site training to customer maintenance personnel on equipment operation, routine inspection procedures, and basic troubleshooting techniques.
• Guide customers on proper LV cabinet usage and standardized switching procedures to minimize operational errors.

2.4 After-sales Technical Support & Communication

• Serve as the primary technical interface between the company and customers, responding to inquiries in a timely manner and maintaining thorough issue logs with full traceability.
• Conduct regular follow-up visits after issue resolution, gather customer feedback, and contribute to continuous product improvement initiatives.

2.5 Documentation & Reporting

• Prepare comprehensive field service reports, fault analysis reports, and equipment commissioning records to ensure full service traceability.
• Compile case studies from common service scenarios to support team knowledge sharing and training programs.

2.6 Safety & Compliance

• Strictly adhere to on-site safety protocols and electrical safety practices at all times to protect personnel and equipment.
• Comply with all customer site access requirements and local safety regulations.

3. Qualifications & Requirements

3.1 Education

• Diploma degree or above in Electrical Engineering, Automation, Power Systems, or a related field.

3.2 Work Experience

• Minimum 2-3 years of hands-on experience in LV distribution cabinet installation, commissioning, field service, or after-sales technical support.
• Prior experience serving large industrial plants, data centers, or infrastructure projects is highly preferred.

3.2 Technical Skills

• Solid understanding of LV power distribution systems; ability to read and interpret primary/secondary schematic diagrams, wiring diagrams, and layout drawings.
• Familiarity with common LV components, including molded case circuit breakers, air circuit breakers, contactors, thermal overload relays, and smart metering devices - including parameter configuration and fault diagnosis.
• Proficient in using common testing instruments such as multimeters, clamp meters, and insulation resistance testers (meggers).
• Knowledge of communication protocols such as Modbus/Profibus for smart meter integration is a plus.

3.3 Soft Skills

• Strong problem-solving ability in field environments, with the capacity to work under pressure.
• Excellent customer communication skills and a service-oriented mindset, with patience to address customer concerns clearly and professionally.
• Willingness and flexibility to travel frequently and respond to urgent on-site requests on short notice.