Field Service Coordinator

Alfa Laval Malaysia Sdn. Bhd.; Shah Alam; On-site; MYR 45,000 - 73,000; Full time

Job summary

Alfa Laval Malaysia Sdn. Bhd. is seeking a Service Coordinator to support field service activities and ensure timely delivery of orders. You will coordinate customer purchases, engineer schedules, quotations, and administrative processes in a fast-paced environment.

You will collaborate with Service Engineers, Team Managers, Service Sales, and customers to plan, prioritise, and execute tasks efficiently, contributing to service targets and customer satisfaction.

Qualifications

• Diploma or equivalent qualification in Business Administration, Engineering, or a related discipline.
• Previous experience in service coordination, administration, order management, scheduling, or a similar role is an advantage.
• Good command of English, both written and spoken.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• Strong organisational and time-management skills, with the ability to manage multiple priorities.
• Good communication and coordination skills, with the ability to work effectively with different stakeholders.
• Detail-oriented, proactive, and comfortable working in a fast-paced environment.
• Able to work independently while collaborating closely with a wider team.

Responsibilities

• Place and process customer purchase orders in the relevant systems, ensuring accurate and timely order administration.
• Plan and manage the daily work schedules of Service Engineers, ensuring resources are effectively allocated.
• Monitor service reports and coordinate engineers' follow-up actions and leads to ensure timely closure.
• Prioritise and coordinate service jobs in close collaboration with Team Managers to ensure work is executed according to business and customer requirements.
• Support the preparation and processing of complex or non-standard quotations for Field Service activities, contributing to service and divisional targets.
• Monitor and maintain the service order backlog, ensuring timely follow-up and resolution of outstanding items.
• Follow up on credit queries and coordinate with relevant stakeholders to ensure timely resolution.
• Administer Performance Agreements in close collaboration with the Service Sales team.
• Monitor and maintain records related to special tools, certifications, vaccinations, and other requirements necessary for Service Engineers to perform their work.
• Provide general coordination and administrative support to ensure smooth day-to-day service operations.

Skills

English proficiency

MS Office (Excel Outlook)

Organisational skills

Time management

Communication & coordination

Education

Diploma in Business Administration or Engineering

Tools

Microsoft Office Suite

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who You Are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About The Job

We are looking for a Service Coordinator to join our team on a 5-month maternity cover contract. In this role, you will support the smooth and efficient delivery of field service activities by coordinating customer orders, service engineer schedules, service follow-ups, quotations, and administrative processes.

You will work closely with Service Engineers, Team Managers, Service Sales, and customers to ensure service activities are well planned, prioritised, and executed in a timely manner.

Job Description

Place and process customer purchase orders in the relevant systems, ensuring accurate and timely order administration.

Plan and manage the daily work schedules of Service Engineers, ensuring resources are effectively allocated.

Monitor service reports and coordinate engineers' follow-up actions and leads to ensure timely closure.

Prioritise and coordinate service jobs in close collaboration with Team Managers to ensure work is executed according to business and customer requirements.

Support the preparation and processing of complex or non-standard quotations for Field Service activities, contributing to service and divisional targets.

Monitor and maintain the service order backlog, ensuring timely follow-up and resolution of outstanding items.

Follow up on credit queries and coordinate with relevant stakeholders to ensure timely resolution.

Administer Performance Agreements in close collaboration with the Service Sales team.

Monitor and maintain records related to special tools, certifications, vaccinations, and other requirements necessary for Service Engineers to perform their work.

Provide general coordination and administrative support to ensure smooth day-to-day service operations.

What You Know

Diploma or equivalent qualification in Business Administration, Engineering, or a related discipline.

Previous experience in service coordination, administration, order management, scheduling, or a similar role is an advantage.

Good command of English, both written and spoken.

Good working knowledge of Microsoft Office, particularly Excel and Outlook.

Strong organisational and time-management skills, with the ability to manage multiple priorities.

Good communication and coordination skills, with the ability to work effectively with different stakeholders.

Detail-oriented, proactive, and comfortable working in a fast-paced environment.

Able to work independently while collaborating closely with a wider team.

What’s In It For You

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.