Field Force Operations Specialist

Samsung; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Samsung Malaysia is seeking a Field Force Operations Specialist to manage field force administration, data integrity, and on-site execution. You will work with agencies and internal teams to ensure accurate recruitment tracking, system onboarding, and budget reporting, while driving productivity and compliance across field teams.

Role requires cross-functional collaboration, local travel for store visits, and strong data analysis skills to optimize performance and incentives.

Qualifications

• Strong proficiency in Microsoft Excel (data tracking, master list upkeep, budget reporting).
• Proficient in PowerPoint for dashboard presentations.
• Fluent in English, Bahasa Malaysia, and Chinese to coordinate with internal teams and partners.

Responsibilities

• Maintain 100% accuracy across field force master data and attendance logs.
• Prepare and consolidate field force budget reports and track expenditures.
• Develop dashboards and analyze turnover and performance rankings.
• Verify field force claims submissions for timely processing.
• Oversee recruitment status reports and candidate pipelines.
• Coordinate onboarding, including Day 1 system setup and training alignment.
• Support incentive campaigns and KPI structure evaluations.
• Conduct field audits, store visits, and observe promoter selling skills.

Skills

Excel

PowerPoint

Communication

Organizational skills

Education

Diploma or Bachelor's Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Field Force Operations Specialist manages field force operational administration, data integrity, and ground execution. Working with employment services agencies and internal teams, this role oversees recruitment tracking, system onboarding, claims verification, agency SLA tracking, field force productivity, and field force budget reporting.

Responsibilities:

1. Operational Administration & Data Management

Maintain 100% accuracy across all field force master data, including headcount trackers, attendance logs, leave records, and people movement (new hires, resignations, and transfers).

Prepare and consolidate field force budget reports and track operational expenditures.

Compile and update regular performance dashboards, analyzing turnover rates and performance rankings.

Oversee and verify field force claims submissions to ensure accurate and timely processing.

Maintain weekly recruitment and hiring status reports to track open vacancies and candidate pipelines.

2. Field Force Engagement & Lifecycle Management

Facilitate a seamless onboarding process, ensuring Day 1 system setup (email creation, MCS ID) and alignment with the Training department for new hire orientation.

Manage offboarding, transfer documentation, and system access revocations within designated timelines.

Drive field retention through continuous touchpoints, huddles, grievance management, and performance recognition programs.

Coordinate team-building initiatives and annual dinner execution for the field team.

3. Strategic Productivity & Incentives

Support the design, launch, and tracking of tactical incentive campaigns aligned with sales targets.

Evaluate the effectiveness of current field force KPI structures quarterly and recommend adjustments.

Segment and stack-rank field force performance to maintain operational accountability.

4. Agency SLA Management & Field Governance

Manage communications with employment services agencies (such as Retail Galaxy Plus and Calibre Event Solutions) and track their performance against agreed SLAs.

Conduct regular store visits and field audits to verify attendance, check planogram and POP display compliance, assess product lineup (RIS compliance), and check fixture maintenance.

Observe and evaluate promoter selling skills, product knowledge, and merchandiser visitation logs during field visits, reporting out-of-stock (OOS) issues immediately to the sales team.

5. Cross-Functional & Agile Support

Collaborate across internal departments (Sales, L&D, IT, Retail Operations) while upholding core corporate values.

Provide operational support for assigned special project committees and brand experience initiatives.

Assist in any ad hoc project.

Requirements:

Education:

Candidates must possess at least a Diploma or Bachelor's Degree in any field.

Experience:

Minimum 2 to 4 years of working experience in Field Force Operations, Retail Administration, Trade Marketing, or Agency Management.

Technical Skills:

Strong proficiency in Microsoft Excel (data tracking, master list upkeep, budget reporting) and PowerPoint (dashboard presentations).

Language Proficiency:

Fluent in English, Bahasa Malaysia, and Chinese to communicate effectively with internal teams, agency partners, and ground staff.

Multitasking & Detail Orientation:

Exceptional ability to multitask in an operationally heavy environment while managing multiple administrative tasks, operational details, and tight deadlines simultaneously.

Proactive Follow-up:

Strong, relentless follow-up skills to drive execution across internal teams, agencies, and ground personnel.

Core Attributes:

Excellent communication and presentation skills, strong organizational abilities, highly adaptable, and a reliable team player.

Mobility:

Willingness to travel locally for routine store visits and field compliance audits.