Field Force Operations Specialist

Samsung Malaysia Electronics (SME) Sdn Bhd

Kuala Lumpur

On-site

MYR 56,000 - 100,000

Full time

8 days ago

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Benefits offered by this job

Employee Purchase Program

Flexible Working Hours

Parking Benefits

Gym Allowance

Mobile Phone Allowance

Snacks and Free Coffee

Birthday Vouchers and Celebrations

Job summary

Samsung Malaysia Electronics (SME) Sdn Bhd is seeking a Field Force Operations Specialist based in KL Eco City to manage operational administration, data integrity, and field governance. You will coordinate with agencies, oversee recruitment tracking, onboarding, claims verification, and budget reporting.

You will also drive field engagement, onboarding processes, performance dashboards, and incentive tracking, while ensuring SLA compliance and cross-functional support across Sales, IT and

Qualifications

Diploma or Bachelor's degree required.
2–4 years of experience in Field Force Operations, Retail Administration, Trade Marketing, or Agency Management.
Strong proficiency in Excel and PowerPoint; fluent in English, Bahasa Malaysia, and Chinese.

Responsibilities

Maintain 100% accuracy across field force master data and attendance logs.
Prepare and consolidate field force budget reports and track expenditures.
Compile performance dashboards and analyze turnover and performance rankings.
Oversee field force claims submissions for timely processing.
Manage onboarding and offboarding, system access, and recruitment status reports.
Support design and tracking of incentive campaigns aligned with sales targets.
Conduct field visits and audits to verify compliance and product displays.

Skills

Excel

PowerPoint

Multitasking

Communication

Education

Diploma or Bachelor's Degree

Tools

MS Office

Job description

The Field Force Operations Specialist manages field force operational administration, data integrity, and ground execution. Working with employment services agencies and internal teams, this role oversees recruitment tracking, system onboarding, claims verification, agency SLA tracking, field force productivity, and field force budget reporting.

Responsibilities:

1. Operational Administration & Data Management

Maintain 100% accuracy across all field force master data, including headcount trackers, attendance logs, leave records, and people movement (new hires, resignations, and transfers).

Prepare and consolidate field force budget reports and track operational expenditures.

Compile and update regular performance dashboards, analyzing turnover rates and performance rankings.

Oversee and verify field force claims submissions to ensure accurate and timely processing.

Maintain weekly recruitment and hiring status reports to track open vacancies and candidate pipelines.

2. Field Force Engagement & Lifecycle Management

Facilitate a seamless onboarding process, ensuring Day 1 system setup (email creation, MCS ID) and alignment with the Training department for new hire orientation.

Manage offboarding, transfer documentation, and system access revocations within designated timelines.

Drive field retention through continuous touchpoints, huddles, grievance management, and performance recognition programs.

Coordinate team-building initiatives and annual dinner execution for the field team.

3. Strategic Productivity & Incentives

Support the design, launch, and tracking of tactical incentive campaigns aligned with sales targets.

Evaluate the effectiveness of current field force KPI structures quarterly and recommend adjustments.

Segment and stack-rank field force performance to maintain operational accountability.

4. Agency SLA Management & Field Governance

Manage communications with employment services agencies (such as Retail Galaxy Plus and Calibre Event Solutions) and track their performance against agreed SLAs.

Conduct regular store visits and field audits to verify attendance, check planogram and POP display compliance, assess product lineup (RIS compliance), and check fixture maintenance.

Observe and evaluate promoter selling skills, product knowledge, and merchandiser visitation logs during field visits, reporting out-of-stock (OOS) issues immediately to the sales team.

5. Cross-Functional & Agile Support

Collaborate across internal departments (Sales, L&D, IT, Retail Operations) while upholding core corporate values.

Provide operational support for assigned special project committees and brand experience initiatives.

Assist in any ad hoc project.

Requirements:

Education:

Candidates must possess at least a Diploma or Bachelor's Degree in any field.

Experience:

Minimum 2 to 4 years of working experience in Field Force Operations, Retail Administration, Trade Marketing, or Agency Management.

Technical Skills:

Strong proficiency in Microsoft Excel (data tracking, master list upkeep, budget reporting) and PowerPoint (dashboard presentations).

Language Proficiency:

Fluent in English, Bahasa Malaysia, and Chinese to communicate effectively with internal teams, agency partners, and ground staff.

Multitasking & Detail Orientation:

Exceptional ability to multitask in an operationally heavy environment while managing multiple administrative tasks, operational details, and tight deadlines simultaneously.

Proactive Follow-up:

Strong, relentless follow-up skills to drive execution across internal teams, agencies, and ground personnel.

Core Attributes:

Excellent communication and presentation skills, strong organizational abilities, highly adaptable, and a reliable team player.

Mobility:

Willingness to travel locally for routine store visits and field compliance audits.

Work Location:

Based at KL Eco City.

Samsung Electronics is a global leader in technology and innovation, opening new possibilities for people everywhere. We are transforming the worlds of smartphones, TVs, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors, LED solutions and Internet of Things.

We have grown into one of the world’s leading technology companies, and become recognized as one of the top 5 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people who drive our growth.

Visit www.samsung.com/careers to learn more about career opportunities and join us as we Reimagine Your Future.

Perks and benefits