Operations Manager

Rainbow Distribution Sdn Bhd; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Training Provided

Job summary

Rainbow Distribution Sdn Bhd is seeking a seasoned Retail Manager to oversee daily store operations, lead a team, and drive sales across multiple locations in Malaysia. The role requires strong leadership, customer focus, and proficiency in English, with frequent travel to support expansion and performance improvements.

You will manage inventory, budgets, and merchandising, while developing staff and ensuring excellent customer experiences aligned with company standards.

Qualifications

• Bachelor’s degree in Business Administration, Sales, Retail Management, or related field
• Proven successful experience as a retail manager
• Strong leadership and customer management abilities
• Customer service-oriented with knowledge of business management processes
• Excellent communication and interpersonal skills
• Strong organizational and planills
• Proficiency in English
• Skills in retail management software
• Willingness to travel frequently

Responsibilities

• Operational Oversight: Manage daily retail operations, ensuring compliance with company policies while maintaining high standards of customer service and operational efficiency.
• Team Leadership: Recruit, train, and develop store staff, fostering a positive work environment that promotes teamwork and professional growth.
• Sales Performance: Analyze sales data and performance metrics to identify trends, implement strategies for improvement, and drive sales growth across all locations.
• Business Development: Identify and pursue new business opportunities, including partnerships, collaborations, and market expansion strategies.
• Retail Expansion: Lead efforts to open new retail locations, coordinating site selection, market research, and operational setup to ensure successful launches.
• Inventory Management: Oversee inventory control processes, including stock levels, replenishment, and loss prevention, to maximize profitability and minimize waste.
• Customer Experience: Ensure exceptional customer service by implementing best practices and promptly addressing customer concerns.
• Visual Merchandising: Collaborate with the merchandising team to create attractive product displays and maintain store aesthetics that enhance the shopping experience.
• Budget Management: Assist in the preparation of budgets and monitor expenses to ensure financial targets are met and resources are allocated effectively.
• Ad Hoc Projects: Manage various ad hoc projects as assigned by senior management, which may include process improvements, special initiatives, and event planning.
• Reporting: Generate regular reports on operational performance, sales, and expansion initiatives for senior management review.]
• CoT_job_summary_short":"COMPANY NAME: Rainbow Distribution Sdn Bhd\nKEY POINTS: Retail manager role, leadership, growth opportunities"
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• fulltime
• location_type
• on site
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• perks:[{
• stated_min":null,
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• salary_estimation_cot":null,
• estimated_low":60000,
• estimated_medium":75000,
• estimated_high":90000,
• currency":"MYR","frequency":"yearly","bonus":null,
• tax":"gross",
• application_email":null,
• job_end_date":nul ,
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• hiring_department_name":"Retail Management"}]} } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } }
• 10

Skills

Retail management

Leadership

Customer management

Customer service

Communication

Organization

English proficiency

Retail software

Travel readiness

Education

Bachelor's degree in Business Administration/Sales/Retail Management or related field

Tools

Retail management software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Bachelor’s degree in Business Administration, Sales, Retail Management, or related field

Proven successful experience as a retail manager

Strong leadership and customer management abilities

Customer service-oriented with knowledge of business management processes

Excellent communication and interpersonal skills

Strong organizational and planills

Proficiency in English

Skills in retail management software

Willingness to travel frequently

Requirement

• Bachelor’s degree in Business Administration, Sales, Retail Management, or related field
• Proven successful experience as a retail manager
• Strong leadership and customer management abilities
• Customer service-oriented with knowledge of business management processes
• Excellent communication and interpersonal skills
• Strong organizational and planills
• Proficiency in English
• Skills in retail management software
• Willingness to travel frequently

Responsibility

• Operational Oversight: Manage daily retail operations, ensuring compliance with company policies while maintaining high standards of customer service and operational efficiency.
• Team Leadership: Recruit, train, and develop store staff, fostering a positive work environment that promotes teamwork and professional growth.
• Sales Performance: Analyze sales data and performance metrics to identify trends, implement strategies for improvement, and drive sales growth across all locations.
• Business Development: Identify and pursue new business opportunities, including partnerships, collaborations, and market expansion strategies.
• Retail Expansion: Lead efforts to open new retail locations, coordinating site selection, market research, and operational setup to ensure successful launches.
• Inventory Management: Oversee inventory control processes, including stock levels, replenishment, and loss prevention, to maximize profitability and minimize waste.
• Customer Experience: Ensure exceptional customer service by implementing best practices and promptly addressing customer concerns.
• Visual Merchandising: Collaborate with the merchandising team to create attractive product displays and maintain store aesthetics that enhance the shopping experience.
• Budget Management: Assist in the preparation of budgets and monitor expenses to ensure financial targets are met and resources are allocated effectively.
• Ad Hoc Projects: Manage various ad hoc projects as assigned by senior management, which may include process improvements, special initiatives, and event planning.
• Reporting: Generate regular reports on operational performance, sales, and expansion initiatives for senior management review.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided