Senior Operations Executive – Logistic

FIELDBOSS RETAIL SERVICES SDN. BHD.; Subang Jaya; Hybrid; MYR 89,000 - 134,000; Full time

Job summary

Fieldboss Merchandising (Fieldboss Retail Sdn Bhd) seeks a proactive leader to guide a team of rotating Rovers in retail stores across the Klang Valley. You will oversee manpower arrangement, train and motivate the team, and ensure high standards of customer service and execution.

You will develop analytical reports, monitor KPIs, and ensure SOPs are followed. The role requires strong communication, problem solving, and the ability to work in a hybrid setup in Putra Heights area.

Qualifications

• Seasoned FMCG professional with experience in marketing or logistics operations management or from a retail or F&B industry background.
• Experience in managing field staff or logistics team preferred.
• Hands-on with attention to detail and a knack for bringing out the best in a team.
• Strong interpersonal, communication and leadership qualities.

Responsibilities

• Lead and manage work performance of a team of rotating rovers in retail stores.
• Manpower arrangement of the field staff.
• Develop, train and motivate teams to provide customer service par excellence.
• Develop and manage analytical reports.
• Ensure effective implementation of SOPs and handle operational issues.
• Monitor performance and productivity against KPIs.
• Build strong relationships with Retail Trade and clients.
• Provide excellent client servicing and drive execution excellence.

Skills

Team leadership

Field staff management

Analytical reporting

Problem solving

Communication

Excel

PowerPoint

English

Bahasa Malaysia

Tools

Excel

PowerPoint

Job description

To lead and manage work performance of a team of rotating Rovers in retail stores

Manpower arrangement of the field staff

Develop, train and motivate teams to provide customer Service Par Excellence

Develop, create, generate and manage analytical report

Ensure effective implementation and management of company’s internal & external SOPs

Effective problem solving and management of trade and operational issues

Monitor performance and productivity of teams, according to set KPIs

Establish strong working relationships with the Retail Trade and clients

Client servicing; responsible for building a high performing culture that delivers execution excellence services to our customers.

Requirements:

Seasoned FMCG professional with experience in marketing or logistics operations management or from a retail or F&B industry background

Preferred candidates with experience in managing field staff or logistics team

Hands-on and attention to details and a knack for bringing the best out in a team

Good interpersonal, communication, problem-solving skills and leadership quality

Able to work independently, must possess excellence people skill

Ability to deliver complex analysis and reports

IT competent and analytical

A meticulous attention to detail

Advanced Excel skills (e.g. lookup tables, pivot tables, if statements, etc.)

Good power point skills

Must be able to deliver results in a high pressure quick paced environment

Good command of spoken and written English and Bahasa Malaysia

Candidates must be willing to work in Putra Height

Candidates must have car to travel.

This is a hybrid work

Fieldboss Merchandising (Fieldboss Retail Sdn Bhd) is a company providing professional field . We are a professional sales merchandising specialist to service clients in the fast-moving consumer goods industry.

We also offer a number of merchandising solutions, from in-store execution and maintenance to field audits and mystery shopping. To provide retail insights and analysis, we have -collection that enables field staff to collect all manner of and we will analyze what is happening on the physical shelf for our clients.

We are currently looking for passionate and dynamic individual to join our team.