Field Force Operations & Data Integrity Lead

Samsung; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Samsung Malaysia is seeking a Field Force Operations Specialist to manage field force administration, data integrity, and on-site execution. You will work with agencies and internal teams to ensure accurate recruitment tracking, system onboarding, and budget reporting, while driving productivity and compliance across field teams.

Role requires cross-functional collaboration, local travel for store visits, and strong data analysis skills to optimize performance and incentives.

Qualifications

• Strong proficiency in Microsoft Excel (data tracking, master list upkeep, budget reporting).
• Proficient in PowerPoint for dashboard presentations.
• Fluent in English, Bahasa Malaysia, and Chinese to coordinate with internal teams and partners.

Responsibilities

• Maintain 100% accuracy across field force master data and attendance logs.
• Prepare and consolidate field force budget reports and track expenditures.
• Develop dashboards and analyze turnover and performance rankings.
• Verify field force claims submissions for timely processing.
• Oversee recruitment status reports and candidate pipelines.
• Coordinate onboarding, including Day 1 system setup and training alignment.
• Support incentive campaigns and KPI structure evaluations.
• Conduct field audits, store visits, and observe promoter selling skills.

Skills

Excel

PowerPoint

Communication

Organizational skills

Education

Diploma or Bachelor's Degree

Job description

Samsung Malaysia is seeking a Field Force Operations Specialist to manage field force administration, data integrity, and on-site execution. You will work with agencies and internal teams to ensure accurate recruitment tracking, system onboarding, and budget reporting, while driving productivity and compliance across field teams.

Role requires cross-functional collaboration, local travel for store visits, and strong data analysis skills to optimize performance and incentives.