Field Force Operations Specialist | Flexible Hours & Perks

Samsung Malaysia Electronics (SME) Sdn Bhd; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Employee Purchase Program

Flexible Working Hours

Parking Benefits

Gym Allowance

Mobile Phone Allowance

Snacks and Free Coffee

Birthday Vouchers and Celebrations

Job summary

Samsung Malaysia Electronics (SME) Sdn Bhd is seeking a Field Force Operations Specialist based in KL Eco City to manage operational administration, data integrity, and field governance. You will coordinate with agencies, oversee recruitment tracking, onboarding, claims verification, and budget reporting.

You will also drive field engagement, onboarding processes, performance dashboards, and incentive tracking, while ensuring SLA compliance and cross-functional support across Sales, IT and

Qualifications

• Diploma or Bachelor's degree required.
• 2–4 years of experience in Field Force Operations, Retail Administration, Trade Marketing, or Agency Management.
• Strong proficiency in Excel and PowerPoint; fluent in English, Bahasa Malaysia, and Chinese.

Responsibilities

• Maintain 100% accuracy across field force master data and attendance logs.
• Prepare and consolidate field force budget reports and track expenditures.
• Compile performance dashboards and analyze turnover and performance rankings.
• Oversee field force claims submissions for timely processing.
• Manage onboarding and offboarding, system access, and recruitment status reports.
• Support design and tracking of incentive campaigns aligned with sales targets.
• Conduct field visits and audits to verify compliance and product displays.

Skills

Excel

PowerPoint

Multitasking

Communication

Education

Diploma or Bachelor's Degree

Tools

MS Office

Job description

Samsung Malaysia Electronics (SME) Sdn Bhd is seeking a Field Force Operations Specialist based in KL Eco City to manage operational administration, data integrity, and field governance. You will coordinate with agencies, oversee recruitment tracking, onboarding, claims verification, and budget reporting.

You will also drive field engagement, onboarding processes, performance dashboards, and incentive tracking, while ensuring SLA compliance and cross-functional support across Sales, IT and