Field Engineer - Customer Support & IT Analytics (Malaysia)

Motorola Solutions Inc; Penang; Hybrid; MYR 52,000 - 75,000; Full time

Job summary

Motorola Solutions Inc. in Penang, Malaysia, is hiring a Field Engineer (Customer Service) to provide on-site and remote support for deployed systems and work with service teams to resolve incidents.

You will train and become proficient in our core devices and solutions while developing customer-focused problem-solving skills and data-driven optimisations. Fresh graduates are welcome to apply.

Qualifications

• You should have a degree in Engineering, Computer Science, IT or equivalent.
• Fresh graduates are encouraged to apply and show an interest in public safety IT solutions.
• Familiarity with network troubleshooting, data analytics and cybersecurity is a plus.
• Itil awareness and strong communication skills are expected.

Responsibilities

• Provide remote and on-site support for deployed systems.
• Assist with incident response and root-cause analysis.
• Coordinate with service teams and vendors to resolve issues.
• Train and expose graduates to core systems and devices.
• Work with customers to advocate for their needs and improve processes.

Skills

Network troubleshooting

Customer support

ITIL awareness

Automation

Data analytics

Education

Engineering or CS degree

Tools

Cisco networking

Automation tools

Cloud platforms

Job description

Motorola Solutions Inc. in Penang, Malaysia, is hiring a Field Engineer (Customer Service) to provide on-site and remote support for deployed systems and work with service teams to resolve incidents.

You will train and become proficient in our core devices and solutions while developing customer-focused problem-solving skills and data-driven optimisations. Fresh graduates are welcome to apply.