Graduate Field Engineer - Public Safety Tech & Remote/Onsite

Motorola Solutions Inc

George Town

On-site

MYR 40,000 - 70,000

Full time

18 hours ago

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Job summary

Motorola Solutions Inc is seeking a fresh graduate to join our Services team as a Customer Service Engineer in Penang, Malaysia. You will provide remote and on-site support for deployed systems, work with our service partners, and help deliver incident response with data-driven improvements.

The role requires a degree in Engineering or related fields, internship or project experience, strong troubleshooting, and excellent communication.

Qualifications

Degree in Engineering, Computer Science, Information Technology or equivalent.
Interest in Public Safety and Mission Critical operations, data analytics, automation, cybersecurity, NOC & SOC, customer support, maintenance and lifecycle management.
Strong troubleshooting knowledge on networks.
Excellent written and verbal communication, listening, negotiation and presentation skills.
ITIL awareness and cybersecurity fundamentals.

Responsibilities

Provide remote and on-site support for deployed systems with service teams and vendors.
On-site support and out-of-hours work will be required.
Support incident response and advanced root cause analysis.
Create value-added services and optimize processes via automation and data analytics.
Work with customers to resolve issues and advocate for their needs.
Participate in training to develop core system expertise.