Field Engineer (Customer Service)

Motorola Solutions Inc; Penang; Hybrid; MYR 52,000 - 75,000; Full time

Job summary

Motorola Solutions Inc. in Penang, Malaysia, is hiring a Field Engineer (Customer Service) to provide on-site and remote support for deployed systems and work with service teams to resolve incidents.

You will train and become proficient in our core devices and solutions while developing customer-focused problem-solving skills and data-driven optimisations. Fresh graduates are welcome to apply.

Qualifications

• You should have a degree in Engineering, Computer Science, IT or equivalent.
• Fresh graduates are encouraged to apply and show an interest in public safety IT solutions.
• Familiarity with network troubleshooting, data analytics and cybersecurity is a plus.
• Itil awareness and strong communication skills are expected.

Responsibilities

• Provide remote and on-site support for deployed systems.
• Assist with incident response and root-cause analysis.
• Coordinate with service teams and vendors to resolve issues.
• Train and expose graduates to core systems and devices.
• Work with customers to advocate for their needs and improve processes.

Skills

Network troubleshooting

Customer support

ITIL awareness

Automation

Data analytics

Education

Engineering or CS degree

Tools

Cisco networking

Automation tools

Cloud platforms

Job description

## Field Engineer (Customer Service)Apply: Penang, Malaysia: Full time: Posted Today: R68798## **Company Overview**At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.## **Department Overview**Given the recent advancement in IT and communications technologies, Public Safety Agencies are demanding Advanced Command & Control Center software solutions built around Cloud Computing, AI and Machine Learning (ML).Motorola Solutions is therefore expanding our Services team and our intention is to develop the graduate engineer into a customer service engineer. We will invest in the required and applicable technology and service management training and certifications during the graduates career with MSI.You will be involved with and support the design and implementation of management, service and maintenance solutions for our customer networks, with goal towards eventually leading and managing this role independently.## Job Description* You will provide remote and on-site support for our deployed systems, working with our service teams and vendors.* On-site support and out of hours work will be required.* Support incident response and advanced root cause analysis* Create value added services and process optimisation by utilising automation, data analytics and best practices* Work directly with our customers to resolve issues, be the advocate and voice of the customer* In addition we will also train and expose the graduate hire to our core systems and devices, in order to develop the relevant expertise with the solutions we provide.## Basic Requirements* **You should ideally graduate or be graduating with a Degree in Engineering, Computer Science, Information Technology or equivalent discipline*** **Graduates with internship and/or project experience, strong interest and passion for the following would be preferred: Public Safety and Mission Critical operations, Data analytics, Automation, Cybersecurity, NOC & SOC, Customer Support, Maintenance and Life Cycle Management*** **Strong troubleshooting knowledge on network*** Proven strong interpersonal and collaborative skills and be able to work and coordinate across various groups and functional teams* Excellent written and verbal communication listening, negotiation and presentation skills.* Problem solving skills* ITIL awareness* Cybersecurity* **Fresh graduates are encouraged to apply**## Travel RequirementsUnder 25%## Relocation ProvidedNone## Position TypeNew Grad## Referral Payment PlanNo***EEO Statement***Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.