Field Engineer (Customer Service)

Motorola Solutions Malaysia Sdn Bhd; Bayan Lepas; On-site; MYR 30,000 - 60,000; Full time

Job summary

Motorola Solutions Malaysia Sdn Bhd is expanding its Services team to develop graduate engineers into customer service engineers in Penang. You will provide remote and on-site support for deployed systems, collaborating with service teams and vendors.

The role requires on-site work, potential out-of-hours support, and travel for domestic and international assignments. Graduates with a degree in Engineering, Computer Science, Information Technology or equivalent are encouraged to apply, with

Qualifications

• Degree in Engineering, Computer Science, Information Technology or equivalent
• Fresh graduates are encouraged to apply
• Travel is required (Domestic/International)
• Strong troubleshooting knowledge on network
• Excellent written and verbal communication skills

Responsibilities

• Provide remote and on-site support for deployed systems, working with service teams and vendors
• Support incident response and perform root cause analysis
• Create value-added services and optimize processes using automation and data analytics
• Work directly with customers to resolve issues and act as the voice of the customer
• Train and expose the graduate hire to core systems and devices to develop relevant expertise

Skills

Network troubleshooting

Interpersonal skills

Communication skills

Team coordination

Education

Bachelor's degree in Engineering, Computer Science, Information Technology or equivalent

Job description

Given the recent advancement in IT and communications technologies, Public Safety Agencies are demanding Advanced Command & Control Center software solutions built around Cloud Computing, AI and Machine Learning (ML). Motorola Solutions is therefore expanding our Services team and our intention is to develop the graduate engineer into a customer service engineer. We will invest in the required and applicable technology and service management training and certifications during the graduates career with MSI.You will be involved with and support the design and implementation of management, service and maintenance solutions for our customer networks, with goal towards eventually leading and managing this role independently.

Job Description :

You will provide remote and on-site support for our deployed systems, working with our service teams and vendors.

On-site support and out of hours work will be required.

Support incident response and advanced root cause analysis

Create value added services and process optimisation by utilising automation, data analytics and best practices

Work directly with our customers to resolve issues, be the advocate and voice of the customer

In addition we will also train and expose the graduate hire to our core systems and devices, in order to develop the relevant expertise with the solutions we provide.

Basic Requirements :

You should ideally graduate or be graduating with a Degree in Engineering, Computer Science, Information Technology or equivalent discipline

Graduates with internship and/or project experience, strong interest and passion for the following would be preferred: Public Safety and Mission Critical operations, Data analytics, Automation, Cybersecurity, NOC & SOC, Customer Support, IT , Maintenance and Life Cycle Management

Strong troubleshooting knowledge on network

Proven strong interpersonal and collaborative skills and be able to work and coordinate across various groups and functional teams

Excellent written and verbal communication listening, negotiation and presentation skills.

Fresh graduates are encouraged to apply

Travel is needed as required (Domestic/International Travel)

For more than 80 years, Motorola has helped the world be its best.

From introducing one of the first commercially successful car radios that delivered vital news right to us no matter how far from home, to developing the equipment that transmitted the first words from the moon, to leading a public safety revolution with the world's first-ever handheld laser scanner, Motorola's employees have a history of exploding possibility across the planet, innovating smarter, more flexible and more insightful ideas.

Our employees enable industries worldwide to thrive, achieve and do their best work. They create indispensable, indestructible tools to help more people in more businesses in more places to be their best. They do it to better serve the government, health, public safety and other businesses for which we've created clear and confident communications solutions for more than 80 years. The work they do is meaningful, impactful and ongoing.

And we need driven, motivated visionaries like you to join them.

For more than 80 years, Motorola has helped the world be its best.

From introducing one of the first commercially successful car radios that delivered vital news right to us no matter how far from home, to developing the equipment that transmitted the first words from the moon, to leading a public safety revolution with the world's first-ever handheld laser scanner, Motorola's employees have a history of exploding possibility across the planet, innovating smarter, more flexible and more insightful ideas.

Our employees enable industries worldwide to thrive, achieve and do their best work. They create indispensable, indestructible tools to help more people in more businesses in more places to be their best. They do it to better serve the government, health, public safety and other businesses for which we've created clear and confident communications solutions for more than 80 years. The work they do is meaningful, impactful and ongoing.

And we need driven, motivated visionaries like you to join them.