Field Engineer (Customer Service)

Motorola Solutions; Penang; On-site; MYR 35,000 - 55,000; Full time

Job summary

Motorola Solutions Malaysia in Penang is offering a New Grad position within its Public Safety IT Services team. You will contribute to the design and implementation of management, service and maintenance solutions for customer networks, with training and certifications provided during your career.

You will provide remote and on-site support for deployed systems, including after-hours work, while developing expertise in core systems and devices through hands-on experience and mentorship.

Qualifications

• Degree in Engineering, Computer Science, Information Technology or equivalent discipline.
• Internship/project experience preferred in Public Safety or mission-critical operations.
• Data analytics, Automation, Cybersecurity, NOC & SOC, Customer Support, Maintenance lifecycle management.
• Strong troubleshooting knowledge on network.
• Excellent written and verbal communication, listening, negotiation and presentation skills.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide remote and on-site support for deployed systems with service teams and vendors.
• On-site support and out-of-hours work as required.
• Support incident response and root cause analysis.
• Create value-added services and optimise processes using automation, data analytics and best practices.
• Work directly with customers to resolve issues and act as the voice of the customer.
• Training and exposure to core systems and devices to develop relevant expertise.

Skills

Data analytics

Automation

Cybersecurity

NOC & SOC

Customer support

Maintenance lifecycle

Troubleshooting

Interpersonal skills

Communication

ITIL awareness

Education

Engineering / Computer Science / IT or equivalent

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Given the recent advancement in IT and communications technologies, Public Safety Agencies are demanding Advanced Command & Control Center software solutions built around Cloud Computing, AI and Machine Learning (ML). Motorola Solutions is therefore expanding our Services team and our intention is to develop the graduate engineer into a customer service engineer. We will invest in the required and applicable technology and service management training and certifications during the graduates career with MSI. You will be involved with and support the design and implementation of management, service and maintenance solutions for our customer networks, with goal towards eventually leading and managing this role independently.

Job Description

• You will provide remote and on-site support for our deployed systems, working with our service teams and vendors.
• On-site support and out of hours work will be required.
• Support incident response and advanced root cause analysis.
• Create value added services and process optimisation by utilising automation, data analytics and best practices.
• Work directly with our customers to resolve issues, be the advocate and voice of the customer.
• In addition we will also train and expose the graduate hire to our core systems and devices, in order to develop the relevant expertise with the solutions we provide.

Basic Requirements

• You should ideally graduate or be graduating with a Degree in Engineering, Computer Science, Information Technology or equivalent discipline.
• Graduates with internship and/or project experience, strong interest and passion for the following would be preferred: Public Safety and Mission Critical operations.
• Data analytics, Automation, Cybersecurity, NOC & SOC, Customer Support, Maintenance and Life Cycle Management.
• Strong troubleshooting knowledge on network.
• Proven strong interpersonal and collaborative skills and be able to work and coordinate across various groups and functional teams.
• Excellent written and verbal communication listening, negotiation and presentation skills.
• Problem solving skills.
• ITIL awareness.
• Cybersecurity.
• Fresh graduates are encouraged to apply.

Travel Requirements

Under 25% Relocation Provided None

Position Type

New Grad

No EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com.