Facility Manager (Kuala Lumpur)

UEM Edgenta Berhad; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

UEM Edgenta Berhad in Kuala Lumpur seeks a senior Operations leader to guide facilities management across a multi-site portfolio. You will drive service excellence, incident management, and contract performance, while overseeing budgeting, vendor contracts, and compliance.

The role requires 8–10 years in facilities or operations, strong leadership, and proven ability to align site teams with head office goals. A safety-first, client-focused approach is essential.

Qualifications

• Degree-related qualification required.
• Experience in facilities/property/integrated facilities management or operations.
• Strong commercial acumen with budgeting, revenue, cost control, profitability, billing and renewals.

Responsibilities

• Act as the key focal point between the company and customer for operational matters and service excellence.
• Lead portfolio operations, team performance, incident management, and contract revenue targets.
• Develop and implement annual Operations Excellence Blueprint with risk mitigation and improvements.
• Oversee financial performance, billing, revenue collection, cost management, and profitability.
• Develop and manage vendor performance programmes against SLAs, KPIs, and quality standards.
• Conduct facility inspections and audits ensuring health and safety and regulatory compliance.
• Drive customer engagement, retention, renewals, and service delivery.
• Lead business development with proposal prep, billing forecasts, renewals, and new opportunities.
• Provide senior leadership to site teams including manpower planning and performance management.
• Ensure accurate management reporting and utilization of Edgenta Smart Connect.

Skills

Facilities management

Contract management

Budgeting

Vendor management

Team leadership

SLA/KPI management

Health & safety

Risk management

Education

Degree in Facilities Management, Engineering, Property Management, Business Administration, or related field

Job description

• Act as the key focal point between the company and customer for all operational matters, ensuring business continuity and service excellence.
• Lead overall portfolio operations, team performance, incident management, and achievement of contract revenue, profitability, and efficiency targets.
• Develop and implement the annual Operations Excellence Blueprint, including critical success factors, risk mitigation, and continuous improvement initiatives.
• Oversee financial performance, billing, revenue collection, cost management, and profitability in line with approved business targets.
• Develop and manage vendor performance programmes, monitoring contractors and service providers against contractual SLAs, KPIs, and quality standards.
• Conduct regular facility inspections and audits, ensuring site standards, health and safety, regulatory compliance, and handover requirements are maintained.
• Drive customer engagement, retention, contract renewals, variation orders, and service delivery through effective operational management.
• Lead business development initiatives with the Business Development team, including proposal preparation, billing forecasts, contract renewals, and new business opportunities.
• Provide senior leadership to site teams, including manpower planning, recruitment, development, deployment, performance management, and coordination with Head Office.
• Ensure accurate and timely management reporting, operational dashboards, data analysis, and effective implementation and utilisation of Edgenta Smart Connect.

Responsibilities

JOB DESCRIPTION

• Act as the key focal point between the company and customer for all operational matters, ensuring business continuity and service excellence.
• Lead overall portfolio operations, team performance, incident management, and achievement of contract revenue, profitability, and efficiency targets.
• Develop and implement the annual Operations Excellence Blueprint, including critical success factors, risk mitigation, and continuous improvement initiatives.
• Oversee financial performance, billing, revenue collection, cost management, and profitability in line with approved business targets.
• Develop and manage vendor performance programmes, monitoring contractors and service providers against contractual SLAs, KPIs, and quality standards.
• Conduct regular facility inspections and audits, ensuring site standards, health and safety, regulatory compliance, and handover requirements are maintained.
• Drive customer engagement, retention, contract renewals, variation orders, and service delivery through effective operational management.
• Lead business development initiatives with the Business Development team, including proposal preparation, billing forecasts, contract renewals, and new business opportunities.
• Provide senior leadership to site teams, including manpower planning, recruitment, development, deployment, performance management, and coordination with Head Office.
• Ensure accurate and timely management reporting, operational dashboards, data analysis, and effective implementation and utilisation of Edgenta Smart Connect.

Requirements

• Degree in Facilities Management, Engineering, Property Management, Business Administration, or a related field.
• Minimum 8-10 years of relevant experience in facilities management, property management, integrated facilities management, or operations.
• Proven experience in portfolio/site management, contract management, financial management, and customer relationship management.
• Strong experience managing teams, vendors, contractors, and multiple site operations.
• Good knowledge of operational excellence, SLA/KPI management, compliance, health and safety, and risk management.
• Strong commercial acumen with experience in budgeting, revenue, cost control, profitability, billing, and contract variation/renewal.
• Strong customer and stakeholder management skills, with the ability to manage senior clients and business partners.