Kuala Lumpur Facilities & Operations Leader

UEM Edgenta Berhad; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

UEM Edgenta Berhad in Kuala Lumpur seeks a senior Operations leader to guide facilities management across a multi-site portfolio. You will drive service excellence, incident management, and contract performance, while overseeing budgeting, vendor contracts, and compliance.

The role requires 8–10 years in facilities or operations, strong leadership, and proven ability to align site teams with head office goals. A safety-first, client-focused approach is essential.

Qualifications

• Degree-related qualification required.
• Experience in facilities/property/integrated facilities management or operations.
• Strong commercial acumen with budgeting, revenue, cost control, profitability, billing and renewals.

Responsibilities

• Act as the key focal point between the company and customer for operational matters and service excellence.
• Lead portfolio operations, team performance, incident management, and contract revenue targets.
• Develop and implement annual Operations Excellence Blueprint with risk mitigation and improvements.
• Oversee financial performance, billing, revenue collection, cost management, and profitability.
• Develop and manage vendor performance programmes against SLAs, KPIs, and quality standards.
• Conduct facility inspections and audits ensuring health and safety and regulatory compliance.
• Drive customer engagement, retention, renewals, and service delivery.
• Lead business development with proposal prep, billing forecasts, renewals, and new opportunities.
• Provide senior leadership to site teams including manpower planning and performance management.
• Ensure accurate management reporting and utilization of Edgenta Smart Connect.

Skills

Facilities management

Contract management

Budgeting

Vendor management

Team leadership

SLA/KPI management

Health & safety

Risk management

Education

Degree in Facilities Management, Engineering, Property Management, Business Administration, or related field

Job description

UEM Edgenta Berhad in Kuala Lumpur seeks a senior Operations leader to guide facilities management across a multi-site portfolio. You will drive service excellence, incident management, and contract performance, while overseeing budgeting, vendor contracts, and compliance.

The role requires 8–10 years in facilities or operations, strong leadership, and proven ability to align site teams with head office goals. A safety-first, client-focused approach is essential.