Kuala Lumpur Senior Facilities & Operations Manager

Edgenta FIRST Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Edgenta FIRST Sdn Bhd in Kuala Lumpur seeks a Senior Operations Manager to lead our facilities portfolio, ensure service excellence, and drive business continuity across multiple sites. You will oversee financial performance, vendor management, health and safety compliance, and performance dashboards while coordinating with Head Office to deliver on revenue targets and client commitments.

The role requires a strong background in facilities or property management, proven team leadership, and a

Qualifications

• Degree in Facilities Management, Engineering, Property Management, or Business Administration.
• 8–10 years of relevant experience in facilities management or operations.
• Proven ability to manage portfolios, contracts, finances, and client relationships.
• Experience overseeing teams, vendors, and multi-site operations.
• Strong knowledge of SLA/KPI management, health and safety, and risk mitigation.
• Commercial acumen with budgeting, revenue, cost control and profitability.

Responsibilities

• Act as the key liaison between the company and customers on operational matters.
• Lead portfolio operations, performance, incident management, and contract profitability.
• Develop and implement the Operations Excellence Blueprint with risk mitigation and continuous improvement.
• Oversee financial performance, billing, revenue collection, and cost control.
• Manage vendor performance against SLAs, KPIs, and quality standards.
• Conduct facility inspections, ensure HSE, compliance, and handover requirements.
• Drive customer engagement, retention, and contract renewals.
• Provide senior leadership to site teams and coordinate with Head Office.
• Ensure timely management reporting and dashboards using Edgenta Smart Connect.

Skills

Facilities management

Portfolio/site management

Contract management

Budgeting & cost control

Vendor & contractor management

Team leadership

Stakeholder management

Risk management

Education

Bachelor's degree in Facilities Management

Engineering

Property management

Business Administration

Tools

Edgenta Smart Connect

SLA/KPI tracking tools

Job description

Edgenta FIRST Sdn Bhd in Kuala Lumpur seeks a Senior Operations Manager to lead our facilities portfolio, ensure service excellence, and drive business continuity across multiple sites. You will oversee financial performance, vendor management, health and safety compliance, and performance dashboards while coordinating with Head Office to deliver on revenue targets and client commitments.

The role requires a strong background in facilities or property management, proven team leadership, and a