F&N supervisor or Retail

QSR SDN bhd; Kuching; On-site; MYR 39,000 - 61,000; Full time

Job summary

QSR SDN bhd in Kuching, Sarawak, is seeking an experienced Food & Beverage Supervisor or Retail Supervisor to lead daily operations and deliver exceptional guest experiences.

You will supervise front-line staff, ensure service quality, manage health and safety, control stock, and collaborate with departments to drive sales. Diploma in hospitality or equivalent, fluent in English and Malay, with flexibility to work varied shifts.

Qualifications

• Proven supervisory experience in F&B or retail within hospitality.
• Strong leadership and staff development abilities.
• Excellent communication and interpersonal skills.
• Fluency in English and Malay; local languages a plus.

Responsibilities

• Supervise front-line staff including scheduling, training, and performance management.
• Maintain high-quality service standards for customers.
• Manage health, safety and hygiene in line with regulations.
• Control inventory, manage stock rotation and minimise wastage.
• Support promotions and events.
• Handle customer complaints professionally.
• Report performance metrics and sales to management.
• Maintain clean, safe working environment.
• Collaborate with other departments for seamless operations.

Skills

Supervisory experience

Leadership

Communication skills

Health & safety knowledge

POS familiarity

Inventory management

Organisational skills

Customer service excellence

Problem-solving

Flexibility (shifts)

Fluent English

Fluent Malay

Education

Diploma in hospitality management

Tools

Point-of-sale systems

Inventory management software

Job description

About the role

We are seeking an experienced Food & Beverage Supervisor or Retail Supervisor to join our dynamic hospitality team in Kuching, Sarawak. This is a key supervisory position that will play a vital role in ensuring exceptional service delivery and operational excellence across our food and beverage or retail operations. You will be responsible for leading a team of staff members, maintaining high standards of customer service, and contributing to the overall success of our hospitality business. This position offers the opportunity to develop your leadership skills whilst managing day-to-day operations in a fast-paced, customer-focused environment.

Key responsibilities

• Supervise and manage front-line staff, including scheduling, training, and performance management
• Ensure consistent delivery of high-quality service standards to all customers
• Monitor and maintain health, safety, and hygiene standards in accordance with relevant regulations
• Control inventory levels, manage stock rotation, and minimise wastage
• Assist in the preparation and execution of promotions and special events
• Handle customer complaints professionally and resolve issues promptly
• Report on operational performance metrics and sales figures to management
• Maintain a clean, organised, and safe working environment for staff and guests
• Support the implementation of company policies and procedures
• Collaborate with other departments to ensure seamless operations

What we're looking for

• Proven supervisory experience in food and beverage or retail operations within the hospitality sector
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal abilities
• Knowledge of health, safety, and hygiene standards relevant to hospitality operations
• Proficiency in point-of-sale systems and basic inventory management software
• Strong organisational skills and the ability to multitask in a busy environment
• Customer service excellence with a focus on delivering exceptional experiences
• Problem-solving abilities and sound decision-making skills
• Flexibility to work varied shifts, including evenings, weekends, and public holidays
• Diploma or certification in hospitality management, or equivalent practical experience
• Fluency in English and Malay; additional local languages are advantageous