F&B Supervisor

YUAN SHI REN BBQ SDN BHD; George Town; On-site; MYR 39,000 - 61,000; Full time

Job summary

YUAN SHI REN BBQ SDN BHD in Penang is seeking an experienced Food & Beverage Supervisor to lead our hospitality team on-site. This full-time role oversees restaurant, bar and banqueting operations, aiming to deliver exceptional guest experiences while safeguarding profitability and service standards.

The successful candidate will have 2+ years in F&B management within hospitality, strong leadership, superb customer service, and solid knowledge of food safety.

Qualifications

• 2+ years of experience in F&B management in hospitality.
• Proven track record of managing F&B teams and achieving targets.
• Strong knowledge of food safety and hygiene standards.
• Ability to lead and develop team members.
• Excellent customer service orientation.
• Strong cross-department collaboration skills.
• F&B POS proficiency.
• Knowledge of Penang hospitality market advantageous.
• Flexible hours including evenings, weekends and holidays.

Responsibilities

• Supervise F&B staff, including recruitment, training, scheduling, and performance management.
• Oversee daily operations of restaurants, bars, and banqueting services.
• Manage F&B budgets, costs and profitability across outlets.
• Ensure health, safety and hygiene regulations compliance.
• Maintain inventory and coordinate with suppliers.
• Develop menu planning, pricing strategies and promotions.
• Monitor guest feedback and resolve complaints promptly.
• Coordinate with kitchen and front-of-house teams for seamless operations.

Skills

Team leadership

Customer service

Communication

Interpersonal skills

Hospitality operations

Tools

POS systems

Job description

About the role

We are seeking an experienced Food & Beverage Supervisor to join our hospitality team in Tanjung Bungah, Penang. In this pivotal role, you will oversee all food and beverage operations, ensuring exceptional service standards and profitability. You will be responsible for managing a diverse team, maintaining operational excellence, and delivering outstanding guest experiences that align with our establishment's reputation. This is a full-time, on-site position that offers the opportunity to make a significant impact on our F&B division's success.

Key responsibilities

• Supervise and manage all F&B staff, including recruitment, training, scheduling and performance management
• Oversee daily operations of restaurants, bars and banqueting services to ensure consistent quality and service standards
• Manage food and beverage budgets, control costs and monitor profitability across all outlets
• Ensure compliance with health, safety and food hygiene regulations and company policies
• Maintain inventory management systems and coordinate with suppliers to optimise stock levels and pricing
• Develop and implement menu planning, pricing strategies and promotional activities to drive revenue
• Monitor guest feedback and complaints, ensuring swift resolution and continuous service improvement
• Coordinate with kitchen and front-of-house teams to maintain seamless operations and exceptional guest experiences

What we're looking for

• 2+ years of experience in food and beverage management within a hotel, restaurant or hospitality environment
• Proven track record of successfully managing F&B teams and achieving operational targets
• Strong knowledge of food safety standards, hygiene regulations and hospitality industry best practices
• Demonstrated ability to lead, motivate and develop team members effectively
• Outstanding customer service orientation with a commitment to delivering exceptional guest experiences
• Strong communication and interpersonal skills with the ability to work collaboratively across departments
• Proficiency in F&B point-of-sale systems
• Knowledge of local cuisine and an understanding of Penang's hospitality market is advantageous
• Flexible approach to working hours, including evenings, weekends and public holidays as required in the hospitality industry