Hospitality Supervisor: F&B & Retail Operations

QSR SDN bhd; Kuching; On-site; MYR 39,000 - 61,000; Full time

Job summary

QSR SDN bhd in Kuching, Sarawak, is seeking an experienced Food & Beverage Supervisor or Retail Supervisor to lead daily operations and deliver exceptional guest experiences.

You will supervise front-line staff, ensure service quality, manage health and safety, control stock, and collaborate with departments to drive sales. Diploma in hospitality or equivalent, fluent in English and Malay, with flexibility to work varied shifts.

Qualifications

• Proven supervisory experience in F&B or retail within hospitality.
• Strong leadership and staff development abilities.
• Excellent communication and interpersonal skills.
• Fluency in English and Malay; local languages a plus.

Responsibilities

• Supervise front-line staff including scheduling, training, and performance management.
• Maintain high-quality service standards for customers.
• Manage health, safety and hygiene in line with regulations.
• Control inventory, manage stock rotation and minimise wastage.
• Support promotions and events.
• Handle customer complaints professionally.
• Report performance metrics and sales to management.
• Maintain clean, safe working environment.
• Collaborate with other departments for seamless operations.

Skills

Supervisory experience

Leadership

Communication skills

Health & safety knowledge

POS familiarity

Inventory management

Organisational skills

Customer service excellence

Problem-solving

Flexibility (shifts)

Fluent English

Fluent Malay

Education

Diploma in hospitality management

Tools

Point-of-sale systems

Inventory management software

Job description

QSR SDN bhd in Kuching, Sarawak, is seeking an experienced Food & Beverage Supervisor or Retail Supervisor to lead daily operations and deliver exceptional guest experiences.

You will supervise front-line staff, ensure service quality, manage health and safety, control stock, and collaborate with departments to drive sales. Diploma in hospitality or equivalent, fluent in English and Malay, with flexibility to work varied shifts.