F&B Team Leader — Service Excellence & Ops

Hyatt Regency; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Hyatt Regency Kuala Lumpur at KL Midtown is seeking a capable supervisor to oversee the daily operations of the F&B outlet. You will lead service staff and ensure superior customer service while maintaining efficiency.

The role emphasizes service quality, handling guest feedback, and supporting training and scheduling. Candidates should show strong leadership, communication, and problem-solving skills, with experience in F&B operations and team supervision.

Qualifications

• Minimum SPM, Certificate, Diploma or equivalent qualification.
• 1-3 years of experience in Food & Beverage operations, with supervisory or team-leading experience preferred.
• Strong leadership and people management skills.
• Excellent communication and customer service skills.
• Ability to supervise, motivate and train team members.
• Good problem-solving and decision-making abilities.
• Knowledge of food safety, hygiene and restaurant operational standards.
• Basic computer literacy and familiarity with POS systems.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Supervise daily operations of the F&B outlet.
• Lead service staff and ensure excellent customer service.
• Oversee service quality and handle customer feedback.
• Support staff training and scheduling.
• Maintain hygiene and food safety standards.
• Assist in achieving operational and sales targets.
• Adapt to a fast-paced environment and multitask.

Skills

Leadership

People management

Customer service

Communication

Problem solving

Education

SPM/Certificate/Diploma

Tools

POS systems

Job description

Hyatt Regency Kuala Lumpur at KL Midtown is seeking a capable supervisor to oversee the daily operations of the F&B outlet. You will lead service staff and ensure superior customer service while maintaining efficiency.

The role emphasizes service quality, handling guest feedback, and supporting training and scheduling. Candidates should show strong leadership, communication, and problem-solving skills, with experience in F&B operations and team supervision.