F&B Supervisor: Lead Guest Experience & Ops

Accorhotel; Kuala Lumpur; On-site; MYR 48,000 - 84,000; Full time

Job summary

Novotel Kuala Lumpur City Centre is seeking a capable hotel professional in a supervisory role within our Food & Beverage operations. You will contribute to guest satisfaction by maintaining high standards across restaurant, bar, and events services and by leading a small team.

Based in the heart of Kuala Lumpur, you will work with cross-functional teams to ensure smooth service during busy periods, uphold hygiene and safety standards, and promote our dining and bar offerings to guests and

Qualifications

• Previous experience in a supervisory role.
• Previous customer service experience.
• Ability to work under pressure.

Responsibilities

• Develops high quality relationships with guests from arrival to departure to foster loyalty.
• Gauges guest satisfaction and anticipates guest needs.
• Manages beverage, bar, restaurant, and menu quality and presentation.
• Ensures compliance with reference standards and audit procedures.
• Coordinates with front office and reservations to align service.
• Maintains hygiene and safety compliance and environmental commitments.

Skills

Supervisory experience

Customer service experience

Ability to work under pressure

Job description

Novotel Kuala Lumpur City Centre is seeking a capable hotel professional in a supervisory role within our Food & Beverage operations. You will contribute to guest satisfaction by maintaining high standards across restaurant, bar, and events services and by leading a small team.

Based in the heart of Kuala Lumpur, you will work with cross-functional teams to ensure smooth service during busy periods, uphold hygiene and safety standards, and promote our dining and bar offerings to guests and