F&B Operations Lead

AGENSI PEKERJAAN NEWMAN (M) SDN BHD; Pekan Tanjung Sepat; On-site; MYR 33,000 - 61,000; Full time

Job summary

AGENSI PEKERJAAN NEWMAN (M) SDN BHD is seeking an Outlet Supervisor to oversee daily operations, ensuring SOP compliance, staff supervision, and training at our Selangor outlet. You will monitor sales, manage inventory, and maintain high standards of service and hygiene.

The role focuses on maintaining excellent customer service, handling complaints professionally, and ensuring accurate cash handling and POS transactions while supporting sales targets.

Responsibilities

• Oversee daily outlet operations, including opening, closing, and compliance with company SOPs.
• Supervise staff, manage duty rosters, monitor attendance, and provide training.
• Ensure excellent customer service and handle customer complaints professionally.
• Monitor sales performance, promote upselling, and support sales target achievement.
• Manage stock inventory, minimise wastage, and ensure accurate cash handling and POS transactions.
• Maintain cleanliness, hygiene, food safe practices.

Job description

AGENSI PEKERJAAN NEWMAN (M) SDN BHD is seeking an Outlet Supervisor to oversee daily operations, ensuring SOP compliance, staff supervision, and training at our Selangor outlet. You will monitor sales, manage inventory, and maintain high standards of service and hygiene.

The role focuses on maintaining excellent customer service, handling complaints professionally, and ensuring accurate cash handling and POS transactions while supporting sales targets.