Outlet Operations Lead: Service & Sales Excellence

AYAM GEPUK (M) SDN. BHD.; Sungai Buloh; On-site; MYR 67,000 - 100,000; Full time

Job summary

AYAM GEPUK (M) SDN. BHD. is seeking an Outlet Manager to oversee restaurant operations, ensuring excellent service, effective staff management, and strict adherence to SOPs. The role drives sales and profitability while maintaining high standards of food quality and cleanliness.

You will lead a busy team, manage rosters, train staff, monitor quality and costs, and ensure compliance with company policies. This demanding position requires strong leadership and a focus on guest satisfaction.

Qualifications

• Diploma or Bachelor's Degree in Hospitality, Business Administration, Food & Beverage Management, or related field.
• Minimum 3-5 years of experience in F&B operations, with at least 2 years in a supervisory or management role.
• Strong leadership, communication, and interpersonal skills.
• Good analytical and problem-solving abilities.
• Knowledge of food safety, HACCP, and operational best practices.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Oversee daily restaurant operations to ensure smooth and efficient service.
• Ensure SOPs, food safety, hygiene, and company policies are followed.
• Monitor food quality, service standards, and customer experience.
• Lead, coach, and motivate outlet staff to achieve excellence.
• Prepare staff rosters and allocate manpower effectively.
• Conduct on-the-job training and monitor performance.
• Prepare operational reports and maintain records.
• Support payroll preparation and manpower planning.

Skills

Leadership

Communication

Interpersonal skills

Analytical skills

Problem-solving

Education

Diploma or Bachelor's Degree in Hospitality, Business Administration, Food & Beverage Management, or related field

Job description

AYAM GEPUK (M) SDN. BHD. is seeking an Outlet Manager to oversee restaurant operations, ensuring excellent service, effective staff management, and strict adherence to SOPs. The role drives sales and profitability while maintaining high standards of food quality and cleanliness.

You will lead a busy team, manage rosters, train staff, monitor quality and costs, and ensure compliance with company policies. This demanding position requires strong leadership and a focus on guest satisfaction.